at Allscripts Healthcare LLC in Chicago, Illinois, United States
Job Description
Allscripts
Welcome to Veradigm! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Veradigm is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.
Job Summary:
The Veradigm Design & Human Experience team ideates, envisions, and crafts meaningful digital experiences for healthcare professionals and their patients across the care continuum. The teams three core capabilities of Research, Strategy, and Design are orchestrated to elevate the electronic health records (EHR) and practice management (PM) experiences within Veradigms suite of Provider products.
The UX Researcher plays a critical role in delivering a clear customer perspective and generating impactful insights to help build great products for our healthcare practices. You would work closely with the product, design, engineering, marketing, and customer success teams to carry the voice of our users through everything we do.
What you will contribute:
- Collaborate with design, program management, customer-facing teams, and other stakeholders to help identify and prioritize the most critical research questions guided by customer needs and business objectives
- Work with stakeholders to establish clear metrics for measuring success and track those metrics over time
- Manage recruiting, scheduling, compensation and other logistics for research studies
- Plan and execute research using a variety of methods such as surveys, field research, interviews, concept testing, diary studies, usability testing (remote and in-person), etc
- Partner with product designers and product managers to validate and test design prototypes
- Analyze research data and create actionable insights and recommendations for the team and company to deliver continual customer experience improvements
- Review and integrate analytics data to bring a holistic view to overall research insights
- Share research findings to all levels of the organization through a variety of creative formats (insight decks, videos, etc.) to help our organization maintain a deep understanding and empathy for our customers
- Advocate for the voice of the customer throughout the organization
The ideal candidate will have:
- Bachelor's Degree or equivalent Technical / Business experience Required
- 2-4 years relevant work experience Preferred
#LI-REMOTE
Enhancing Lives and Building Careers
Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work and to further their professional development. Together, we are In the Network. Interested in learning more?
Take a look at our Culture, Benefits, Early Tale PI238638407
Allscripts is an Equal Opportunity Employer and does not discriminate against any applicants for employment based on their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other status protected by law.
