Remote Benefit Representative

at Group O in Milan, Illinois, United States

Job Description

Position Title: Remote Benefit Representative

Job Location: Milan, IL

Remote Type: Fully Remote

Position Type: Full Time

Salary Range: $17.00 - $17.50 Hourly

Job Shift: 1st Shift

Job Category: Customer Service

  • Work remotely and/or onsite to answer inquiries through telephone calls from Texas state employees and retirees. Remote location requires minimum of 100 mb internet speed
  • Efficiently answer questions, educate, and counsel members regarding state employee benefits programs, including insurance, retirement, online tools, and other ERS related matters.
  • Communicate tactfully and provide information in a clear and concise manner.
  • Manage communication style to educate customers with various levels of knowledge and experience.
  • Use sound decision-making and judgment skills and appropriately apply and interpret existing law, pending legislation, rules, policies and procedures.
  • Promote ERS related tools, services, and programs.
  • Provide exceptional service as defined by customer service guidelines.
  • Performs other duties as assigned.



  • Some college or equivalent years of experience


  • Strong problem solving skills
  • Strong verbal and communication skills
  • Ability to type at least 40 words per minute.


  • Experience applying and explaining complex law, rules, policies or procedures
  • Three (3) years of qualifying customer service experience.
  • Windows based computer software

Desired Skills:

  • Insurance experience
  • HIPPA experience

Desired Traits:

  • Initiative and drive
  • Excellent written, verbal and interpersonal communications skills
  • Ability to work well independently and as part of a team
  • Ability to Multitask and prioritize in a dynamic environment
  • Detail oriented
  • Sound judgment

Equal Employment Opportunity/M/F/disability/protected veteran status


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Job Posting: 11781828

Posted On: Mar 27, 2024

Updated On: Apr 23, 2024

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