at Remprex, LLC in Lisle, Illinois, United States
Job Description
Description
What You'll Do
As a REMPREX Customer Service Representative, you will serve as the primary point of contact for incoming and outgoing drivers at REMPREX intermodal facilities. You will provide exceptional customer service via our innovative technology tools including high-definition images, live video, and two-way communication. You will be stationed in a highly technologically advanced environment that serves as the premier hub for North America intermodal transportation, equipped with 36 monitors displaying live video feeds. Customer Service Representatives make timely decisions to assist with on-site failures to automatic systems to ensure efficiency and safety for the customers we serve.
Responsibilities
Inspect shipping containers using high-definition images to identify damage, such as holes in equipment, flat tires, etc.
Assist automated machine learning systems by validating shipping container markings
Confirm the presence and compliance of hazardous labels on shipping containers
Confirm the presence of trailers hooked up to a truck
Validate driver's license registration using REMPREX proprietary systems
Provide virtual face-to-face assistance for drivers and other customers at the terminal
Answer phone calls from drivers, dispatchers, and on-site personnel in order to assist with the gating process; escalate calls as needed
Perform transactional research using various proprietary systems to resolve issues for drivers in real-time
Provide periodic remote surveillance and monitoring of automotive and intermodal yards
What You'll Need
Required
At least 18 years of age
Possess a high school diploma or GED
Unwavering attention to detail when performing repetitive tasks
Ability to problem solve and ask thoughtful questions to create solutions
Active-listening skills with the ability to communicate efficiently and effectively
High comfort level with virtual and phone communication as primary mediums
Prior computer and technology aptitude and eagerness to grow that skillset
The ability to work well under pressure in a fast-paced environment
Willingness to work at least one weekend shift per-week (Saturday or Sunday)
Preferred
Associate degree in a related field
Previous customer service or call center experience
A strong commitment to embrace innovation, technology, and continued growth
Bilingual (Spanish/Polish/Russian)
Work Environment
The Network Gate Operator works in an office environment in our Lisle, IL headquarters, working closely and communicating with others. The position requires long periods of sitting and viewing computer screens. Occasional bending, reaching, standing, walking, and carrying can occur.
Hours
REMPREX operations are 24/7/365. We offer full and part time opportunities across various shifts.
Who is REMPREX and why are we hiring?
Headquartered in Lisle, Illinois, REMPREX specializes in the operation, support and engineering of intermodal terminals and ports nationwide. We specialize in delivering safe, efficient, and scalable services to help our clients transport intelligently. As part of our high service commitment to our clients, we are continually looking for service-oriented individuals who can add value within our Technical Operations Center -- that's where you come in!
Your assimilation into our culture is very important in having a long and mutually beneficial career at REMPREX. Our core values are the driving force in our business. As a potential member of the REMPREX team, you should align with our core values.
Safety | We commit to actively foster a healthy and injury free environment for our employees, clients and the communities we serve.
Integrity | We make it a priority to do the right thing even when no one is looking, which is why we commit to the highest ethical standard.
Innovation | We challenge conventional thinking to continually improve the products and services we offer.
Transparency | We say what we mean, mean what we say, and do what we say we'll do.
What We Offer
Competitive compensation & a comprehensive benefits package that includes medical, dental, vision, life, disability, flexible spending, 401k + match and more!
Paid Time Off
Complimentary onsite fitness center in our... For full info follow application link.
Remprex is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Remprex makes hiring decisions based solely on qualifications, merit, and business needs at the time.
