at Motorola Solutions in Chicago, Illinois, United States
Job Description
Company Overview
At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.Department OverviewOur organization is focused on business to business customers who include state and local entities, federal government agencies, authorized channel partners, and resellers. Customer service agents are responsible for qualifying and nurturing prospects that build a pipeline for the Government Sales organization.Job Description
This role is 100% outbound and agents will be expected to follow up on various marketing leads via call/email with the goal of pre-qualifying the leads to the point of handoff for sales. Agents will interface with pre and post-sale support teams, sales, and marketing teams. Job responsibilities are but not limited to:
Answer and qualify customer/client pre-sale inquiries concerning Motorola solutions, products, or services
Qualify all sales leads based upon lead qualification criteria definitions
Tactfully and courteously interface with customers in order to build strong business relationships
Educate customers on respective business processes and procedures- proactively continue to understand Motorola's products & solutions, competitive products and market knowledge via website, training, and other marketing information
Demonstrate active listening and consultative selling skills when promoting additional products and services
Act as single point of contact
Exercise multi-tasking skills when managing multiple systems and applications during customer interaction
Utilize internal business tools and applications to effectively qualify and resolve the customer's issues. This involves multi-tasking between systems while interacting with the customer
Convey strong understanding of Motorola Solutions' customer satisfaction and business
Exhibit strong ownership and follow through. Agents own the customer's issue and drive the resolution to ensure the customer is satisfied with the end result
Strong observation and researching skills. Agents need to research and pursue information that assists in resolving the customer's issue. Allowing an issue to go unsolved because an agent does not have the desire to drive a resolution is not an option
#LI-RO1Basic Requirements
Bachelor's Degree OR 1+ years of customer service, sales or retail experienceTravel RequirementsUnder 10%Relocation ProvidedNonePosition TypeNew GradReferral Payment PlanYes
Our U.S.Benefitsinclude:
Incentive Bonus Plans
Medical, Dental, Visionbenefits
401K with Company Match
9 Paid Holidays
GenerousPaidTime Off Packages
Employee Stock Purchase Plan
PaidParental & Family Leave
and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email .
Motorola Solutions is an Equal Opportunity Employer committed to no discrimination because of race, color, creed, marital status, age, religion, sex, national origin, citizenship, sexual orientation, gender identity or expression, genetic information, disability, protected veteran, or any other legally protected characteristic.
