at Northwestern Memorial Healthcare in Huntley, Illinois, United States
Job Description
Location Huntley, Illinois
Business Unit Northwestern Medicine Corporate
Job REQID 132728
Job Function Customer Service
Shift Evening Job (2nd)
Benefits
$10,000 Tuition Reimbursement per year ($5,700 part-time)
$10,000 Student Loan Repayment ($5,000 part-time)
$1,000 Professional Development per year ($500 part-time)
$250 Wellbeing Fund per year($125 for part-time)
Matching 401(k)
Excellent medical, dental and vision coverage
Life insurance
Annual Employee Merit Increase and Incentive Bonus
Paid time off and Holiday pay
Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.
We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.
Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.
Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional and financial well-being.
Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.
From discovery to delivery, come help us shape the future of medicine.
Description
The Patient Access Specialist reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
Responsibilities:
Consistently practices Patients First philosophy and adheres to high standards of customer service. This includes setting an example to peers, coworkers, etc. by fostering a team atmosphere.
Responds to questions and concerns.
Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary.
Maintains patient confidentiality per HIPAA regulations.
Provides exceptional customer service to patients which establish a positive first impression of Northwestern Medicine.
Exceeds all consumer requests and alerts management of issues or concerns that require escalation.
Correctly identifies and collects patient demographic information in accordance with organization standards.
Interacts with various hospital departments and physicians offices to effectively schedule and direct patients through the NMHC systems in a patient/customer friendly manner.
Reaches out to patients to schedule an appointment as defined.
Performs medical necessity checks as necessary for scheduled services, communicates options to patient if appointment fails.
Informs patients of any issues with securing the financial account for their encounter.
Completes out-of-pocket estimations as requested by patients.
Provides training and education as needed.
Manages work schedule efficiently, completing tasks and assignments on time.
Completes other duties assigned by manager.
Cross-training between various departments will take place to ensure coverage.
Participates in Quality Assurance reviews to ensure integrity of patient data information.
Uses effective service recovery skills to solve problems or service breakdowns when they occur.
Utilizes department and hospital policies and procedures to complete assigned tasks.
Adheres to all department policies and compliance requirements.
Avoids putting patient in financial or safety risk.
Other duties as assigned.
Communication and Collaboration:
Communicates information to the patient regarding questions about physician referrals, insurance referrals and consultations.
Collects authorization numbers in appropriate systems as applicable.
Provides professional and constructive environment for communication across units/departments and resolves operational issues.
May attend intra/interdepartmental meetings which involve walking within NM Campus.
Communicates customer satisfaction issues to appropriate individuals.
Demonstrates teamwork by helping co-workers within and across departments.
Communicates effectively with others, respects diverse opinions and styles, and acknowledges the assistance and contributions of others.
Interacts with internal customers to provide excellent support service to staff in departments which provide... For full info follow application link.
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability or sexual orientation.
