at Capital One in Chicago, Illinois, United States
Job Description
Center 1 (19052), United States of America, McLean, Virginia
Manager, Product Management, Card Decisioning as a Service Platform
More than 20 million customers apply for a Capital One credit card each year. This is a defining moment in customers' relationship with Capital One. Capital One's Card Decisioning as a Service Platform is hiring product managers who will help lead the development of digital platforms and products that help power these customer experiences.
In this role you will define and lead the product strategy for Capital One's Experience Data Management team. In addition, you will develop next-gen capabilities that enable sophisticated testing strategies, empower the one of the largest inner-sourcing communities at Capital One, and above all, deliver a frictionless application experience for our customers. You will do it all in a collaborative environment that values your insight, encourages you to take on new responsibilities, promotes continuous learning, and rewards innovation.
In this role, you'll be expected to demonstrate proficiency in four key areas:
Human Centered
You'll lead sourcing and synthesis of customer discovery efforts to understand customer needs to drive the long term vision for your product
You'll turn these customer insights into actionable strategies that will define the priorities for your team and rally your stakeholders to your vision
Business Focused
You'll own and prioritize the long-term (12-18 months) product roadmap to deliver on business outcomes, working closely with a cross-functional team to ensure that all the right resources are aligned to ensure that and your team will be successful
You'll define KPIs for your product and will be responsible for measuring and tracking to those measures, with an eye to adjusting and refining your roadmap as the data dictates
Technology Driven
You'll have an end-to-end understanding of your product and how it fits into the larger ecosystem to be able to anticipate impacts from changes in other parts of the business
You'll work closely with tech leadership and architecture to understand the tradeoffs of technical decisions and how they impact the ultimately customer experience your team will deliver always looking to ensure you're using the best tool for the job
Transformational Leadership
You'll rally your teams and senior stakeholders to your product vision and proactively leverage relationships throughout the ecosystem to align to your vision and influence prioritization across partner teams
You'll be responsible for attracting and retaining top talent to your team and mentoring and developing associates on their product career
We want you if you are:
Intellectually Curious. You ask why, you explore, you're not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges.
Communicator & Influencer.You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they're doing what they're doing. You always can rally associates to work with you.
Do-er.You're biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals. You're well organized, able to multitask and able to prioritize your work.
Passionate & Customer Focus. You care about growing others and bringing them together around what's possible. You get a thrill from the journey of building and shipping products, and you have a desire and ability to connect with our external or internal customers to fully understand their needs.
Learner.You have an appetite to learn new things or new technologies all while exhibiting humbleness when the time comes to ask for help.
Team Player.You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationships.
Basic Qualifications:
Bachelor's Degree or military... For full info follow application link.
Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.
All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
