at Great Wolf Lodge in Gurnee, Illinois, United States
Job Description
Job Description
Pay: $17 per hour
At Great Wolf, ourFront Desk Agentensures an efficient, informative and professional check in/out process so our guests can focus on enjoying all of the amenities the lodge has to offer. Many times as the first point of contact the Front Desk Agent helps create a positive first impression of our resort.
Essential Duties & Responsibilities
Welcomes guests by greeting, answering questions, responding to requests
Registers guests by obtaining or confirming room requirements, verifying pre-registration, assigning rooms, obtaining information and signatures, issuing guest room keys
Establishes credit by verifying credit cards or obtaining cash
Directs guests to room by showing location on resort map
Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.
Provides concierge duties to guests by answering any inquiries regarding resort and other services guests may require, such as entertainment, shopping, business, and travel
Maintains records by entering room and guest account data
Collects revenue by entering services and charges, computing bills, obtaining payment
Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements
Secures guest's valuables by processing lost and found to the housekeeping department
Confirms guest identity for registering guests
Maintains a safe working environment by verifying, reporting and acting in a safe manner
Basic Qualifications & Skills
High School Diploma (or equivalent education/experience)
Must be flexible regarding schedule, based on business demands
Previous experience demonstrating strong customer service
Successful completions of a criminal background check and drug screen
Desired Qualifications & Skills
Ability to multi-task and prioritize a variety of tasks with minimal direction
Proven teamwork skills
Enthusiastic and energetic
Excellent communication skills
Physical Requirements
Ability to lift up to 30 lbs.
Able to sit and/or stand for long periods of time
