at Northwestern Memorial Healthcare in Chicago, Illinois, United States
Job Description
Location Chicago, Illinois
Business Unit Northwestern Medicine Corporate
Job REQID 125520
Job Function Information Technology
Shift Day Job (1st)
Benefits
$10,000 Tuition Reimbursement per year ($5,700 part-time)
$10,000 Student Loan Repayment ($5,000 part-time)
$1,000 Professional Development per year ($500 part-time)
$250 Wellbeing Fund per year($125 for part-time)
Matching 401(k)
Excellent medical, dental and vision coverage
Life insurance
Annual Employee Merit Increase and Incentive Bonus
Paid time off and Holiday pay
Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.
We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.
Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.
Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional and financial well-being.
Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.
From discovery to delivery, come help us shape the future of medicine.
Description
The Application Analyst reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
Responsibilities:
Support and maintain assigned services and systems
Works with team to monitor, analyze and plan upgrades
Monitors the production issue queue and resolves issues while maintaining our Customer Service Level Agreements
Executes project tasks as assigned
Adheres to and enhances quality assurance standards, systems development and delivery methodologies
Contributes to ongoing process to integrate end users requests with software functionality
Analyzes and provides recommendations relating to application build and functionality of systems to ensure reliability for current and / or future use
Demonstrates diagnostic skills and expertise to assist with problem determination and solution across the assigned NMHC distributed system IS environment
Participates in on call rotation
Contributes to the maintenance of application/technical documentation and architecture diagrams
General Skills
Demonstrates proficient competence for assigned services and systems while grasping the integration and interaction of all supported services and systems
Analyzes business requirements, recommends system changes, writes technical specifications, develops code and implements systems and system changes to address changing application requirements
Contributes to analysis and recommendations relating to performance and/or capacity of systems to ensure reliability for current and/or future use
Analyzes production problems and identifies solutions/changes wherever necessary. Works with customers, application vendors, and other IS resources to secure necessary changes
Demonstrates ability to facilitate meetings and document notes
Understands and properly utilizes escalation paths and procedures
Customer Service
Responds thoroughly and promptly to customer needs and meet Service Level Agreements as defined in conjunction with our customers. Manages customer relationships and follows issues through to closure. Includes all aspects of customers (NMHC technology users, IS team members, end-users, etc.)
Actively participates and communicates with the project and support teams. Prepares and delivers effective support by seeking a thorough understanding of the teams goals and objectives
Understands the business and clinical processes at NMHC and the operational environments of assigned customers
Communication Skills
Communicates clearly, responsively, and purposely with customers and team members
Develops relationships with users and other IS team members to enhance the timeliness and effectiveness of IS solutions
Planning
Assists with projects in the planning, design, development, testing, and implementation of application software code. This could include preparing time estimates for project activities and helping... For full info follow application link.
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability or sexual orientation.
