at American College of Surgeons in Chicago, Illinois, United States
Job Description
Description
About the American College of Surgeons
The American College of Surgeons (ACS) is a professional and educational organization of surgeons that was founded in 1913 to raise the standards of surgical practice and improve the quality of care for surgical patients. The College is dedicated to the ethical and competent practice of surgery. Its achievements have significantly influenced the course of scientific surgery in America and have established it as an important advocate for all surgical patients. The College has more than 80,000 members and is the largest organization of surgeons in the world. For more information, visit .
Summary: Provides high level technical support and assistance to users with PC hardware and software issues, including troubleshooting, installation, and training, ensuring high customer satisfaction and adherence to organizational IT standards.
This exempt position will report to the Senior Manager, Technical Infrastructure in the Division of Information Technology. It is based in our Chicago office and will require being in the office 5 days per week.
Responsibilities:
Troubleshooting and technical support: Assisting users with PC Hardware and Software Problems.
Setting up and installing technology: Collaborating with business departments for technology setups.
Researching and resolving technical issues: Involving monitoring alerts and managing ticketing systems.
Creating training materials and conducting training: For both individual and group sessions.
Documentation and process improvement: Developing and updating technical documentation.
Required Education and/or Experience:
College degree, college coursework and/or technical certifications preferred; Microsoft certifications are a plus. Demonstrated curiosity in continuous learning.
ITIL Foundation v.4 certification or the ability to acquire one within six months of employment is required.
At least 5 years' experience in a similar service support role, demonstrating technical expertise working with a variety of hardware and software in an environment that uses Microsoft products and platforms extensively, including Microsoft 365, alongside understanding of Microsoft Entra ID, Exchange Online and Active Directory.
Proficiency in managing and troubleshooting Windows and MacOS operating systems.
Thorough familiarity with IT Service Management (ITSM) and Asset Management tools.
Solid skills in network troubleshooting and the operation of audio/visual equipment.
Knowledge of standard workstation software and Apple products is preferred.
Ability to balance multiple priorities in a fast-paced environment, operating as a strong team partner.
Effective team player with a collaborative approach.
Strong written and verbal communication skills.
Comprehensive Benefits:
We're committed to attracting and retaining top talent via valuable benefits!
Vacation, personal, and sick hours including 13 paid holidays per year
Hybrid office schedule
Medical-comprehensive coverage through BlueCross BlueShield
Dental, Vision, and Prescription drug program
403(b) Matching Program
Pension Plan
Flexible Spending Medical/Dependent Care
Employee Assistance Program
Short Term/Long Term Disability
Life Insurance
Domestic Partner Coverage
Plus many other great benefits!
The American College of Surgeons is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please send an e-mail to recruitment@facs.org or call (312) 202-5000 and let us know the nature of your request and your contact information.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an... For full info follow application link.
Equal Opportunity Employer of Minorities, Females, Protected Veterans,
and Individuals with Disabilities
•All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.
•Please view Equal Employment Opportunity Posters provided by OFCCP here.
