at Robert Half in Arlington Heights, Illinois, United States
Job Description
Description
Robert Half is looking for a Help Desk Analyst II to join our team. This long-term contract / temporary employment opportunity is based in the Arlington Heights, Illinois area. You should apply today if you have a can-do attitude and are looking to be part of a highly motivated team. Can you manage complex end-user support issues and provide support to team members by focusing and restoring service to the end users? This job might be for you. It is also important for you to understand how your role as the Help Desk Analyst relates to IT projects and IT Service Management initiatives. If you understand Incident, Problem, Change Management, and other processes, you will have an edge over the competition. It is important for the chosen candidate to understand how these processes work together to provide superior support and high availability of our business. Service Desk Analysts represent the Service Desk by consulting with 2nd and 3rd level teams to help transition new and changing services. You might end up creating knowledge articles and arranging training for other Service Desk Analysts when needed. You might find that you need to cover alternative shifts when needed. Apply for this position today if you think you are a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment.
How you will make an impact
- Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues
- Provide guidance to Tier 1 support and team members
- The ideal candidate for this job is able to facilitate user account management by handling onboarding, change and departure processes
- Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory
- Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards
- Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment
- Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.
Requirements- Intune experience
- Proven knowledge of Basic Network Troubleshooting
- Comprehensive knowledge of Password Reset
- Strong familiarity with Azure Active Directory
- Well-founded grasp of Hardware Troubleshooting
- Foundational knowledge in Microsoft 365 Enterprise
- 3+ years of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange, and VMware
- Ability to multitask and attention to detail are critical
- Able to work independently with a minimal amount of oversight
- A combination of superior customer service skills and technical aptitude
- ITIL certification will strengthen your position for the job
- Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity
- If you have technical skills to serve as escalation point for handling incidents and service requests related to application, operating system, and other service-related problems, you will be strongly preferred
- Excellent communication skills (written and verbal)
Technology Doesn’t Change the World, People Do.®Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .
