Salesforce Product Manager - Digital Banking

at BANCO POPULAR, NORTH AMERICA in Rosemont, Illinois, United States

Job Description

At Popular, we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States & Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; this is why we value their diverse skills, experiences and backgrounds.

Are you ready for a rewarding career?

Over 8,000 people in Puerto Rico, United States and Virgin Islands work at Popular.

Come and join our community!

Popular is looking for a talented and passionate Product Manager that join us in the creation of best-in-class omnichannel origination journeys and customer experiences. The Product Owner is an entrepreneurial leader with a user-centric mindset.

The Product Manager must have exceptional problem-solving skills, be an effective communicator that uses his/her abilities to successfully collaborate with others, able to lead and influence product conversations, build consensus among a wide range of business partners.

This role requires a high level of curiosity, willingness to challenge the status quo and be an advocate for the user needs. It is a hands-on product management position that works across the entire product lifecycle from discovery and ideation, customer experience design, process optimization, development, implementation, delivery, post launch support and ongoing optimization.

• Lead the ideation, development, launch and ongoing management of product to meet KPIs of assigned end-to-end origination journeys that are consistent with strategic objectives and vision.
• Define and prioritize product backlog, release planning, development, and communication of business requirements.
• Drive organizational change to adopt omnichannel strategies and in collaboration with channel owners define channel orchestration, seamless transitions, and consistency of the experience across channels.
• Collaborate with UI/UX team to design engaging user experiences and communication journeys.
• Identify pain points across the designated journey and own front-to-back process optimization across the deliver you the service.
• Leverage product data, stakeholder, and client feedback to define and prioritize requirements.
  

  PI239046096

  
  
  Popular Bank is an Equal Opportunity Employer and does not discriminate against any applicants for employment based on their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other status protected by law.