at Zayo Group LLC in Oak Brook, Illinois, United States
Job Description
Company Description
Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
Zayo is seeking a Field Technician II who will primarily be responsible for performing duties associated with hands on functions within the telecommunications industry.
Our Field Technician II is moderately proficient in the troubleshooting and maintenance of various types of equipment noted. Our ideal Field Technician II hasa strong technical, mechanical and electrical background and is familiar and proficient around all major manufacturers of transport equipment, high voltage electrical systems, DC power plant as well as knowledgeable in critical infrastructure, ISP/OSP and all associated test systems to include optical, electrical and power testing equipment associated with the telecommunications industry.
Our Field Technician II will proficiently install, test or turn up a variety of telecommunications equipment including SONET, TDM, DWDM, IP or Ethernet based equipment with limited supervision from the team lead or manager. They'll also troubleshoot and handle maintenance of various types of equipment noted below.
The assigned shift may vary based on needs of the business and typically includes an "On-Call" shift rotation.
Responsibilities:
Perform a variety of functions based on the need of their assigned geographic area. Operate under some supervision.
Participate in conference calls or meetings related to projects and processes.
Perform installation and installation commissionings, troubleshooting, and handling of optical transmission systems with guidance from leadership.
Perform OTDR, Ethernet, BER, and SONET acceptance testing.
Complete installation, decommissioning, and troubleshooting problems of network and customer services.
Provide preliminary site surveys for building entrance construction requirements and equipment space availability.
Responsible for preventable and demand maintenance of the network, critical infrastructure (commonly referred to as facilities), and materials management.
Ownership for understanding, learning, and executing our industry's "best practice standards" for installation, maintenance, troubleshooting, and safekeeping of the network.
Able to reasonably work within the company's systems and applications to complete work.
Responsible for installation, labeling, cleaning, and testing of fiber optic patch cords.
Sometimes assigned to outside plant network in a given market, including metro and long haul fibers.
Proactively seek and identify potential network problems and report these issues before becoming service affecting events. This includes action to resolve issues identified during routine preventative maintenance conducted during defined timelines.
Responsible to meet documented objectives and goals as business needs define.
Write routine reports, fill out documentation such as site surveys and audit reports as well as effectively communicate with customers, management, peers, and contractors, as well as other members of the organization.
Resolve problems involving several concrete variables in standardized situations as use deductive reasoning skills to improve the customer experience and network performance.
Inspect cabinets, buried cable, construction sites, and other facilities outdoor in various environments, weather conditions, temperatures, exposed to local flora and fauna.
Effectively operate in both team and individual environments.
Use written communication effectively with internal and external peers on a daily basis to work towards common goals. Resolve minor conflicts with industry peers, internal peers or customers without management intervention being necessary.
Read and interpret documents such as OSHA/Company safety rules, MSDS, MOP's, process and procedure documents as well as vendor documentation related to equipment owned by the company.
Assist other employees with tasks as needed.
Act as an informal resource for... For full info follow application link.
Zayo is an Equal Opportunity/Affirmative Action employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. EEO IS THE LAW Zayo invites any applicant and/or employee to review the Company’s written Affirmative Action Plan. This plan is available for inspection upon request by emailing our People Ops team.
