at Caterpillar, Inc. in Morton, Illinois, United States
Job Description
Career Area:
Supply Chain and Logistics
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you’re joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Our Product Support and Logistics Division (PSLD) is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. We touch nearly every element of the services value stream from procurement to design and manufacturing to distribution. PSLD is responsible for Aftermarket Parts Distribution?of?Cat Parts, Integrated Logistics, segment Procurement?and the?design and?manufacture?of Wear Components (Undercarriage and GET) and Maintenance Components (Seals, Tubes & Hardware, Hose & Couplings, Fluids and Filters).
We’re? committed? to our customers, who build a better world with our products, services, and solutions. We understand and show the value of why they should always choose us. We’re exploring new ideas and opportunities -? innovating ?to discover the breakthroughs necessary for tomorrow’s growth.?
Through it all, we are one team (https://www.youtube.com/watch?v=mYIDne7Q5ek&list=PLwAXbfivFg0jmiNqqgFLeQJpRB\i-UVln&index=39) ?- creating and delivering world-class components and solutions superior to the competition.? Learn more about the Caterpillar Experience (https://www.youtube.com/watch?v=GvCYWtWARlk&list=PLwAXbfivFg0jmiNqqgFLeQJpRB\i-UVln&index=25) .
What You Will Do:
As the Manager, Distribution (3rd Shift), you will supervise hourly personnel in the receipt, processing, packaging, storage, order-filling, and shipment of parts to Caterpillar Dealers and Distribution Centers to support the end users of Caterpillar equipment. The position is responsible for all personnel issues within the team including coaching, mentoring, performance evaluation, and disciplinary action of employees.
Responsibilities include but are not limited to:
+ Supervising hourly personnel to ensure safe completion of assigned tasks in accordance with established processes.
+ Providing necessary on the job training while contributing to the development of an effective workforce by engaging and mentoring employees.
+ Improving People, Quality, Velocity, and Cost (PQVC) metrics by taking ownership of area processes.
+ Planning, scheduling, monitoring, and reviewing work of staff.
+ Leading teams focused on problem resolution process improvement.
+ Maintaining high employee morale by ensuring established work standards are delivered upon.
+ Ensuring parts inventory is received, processed, and stored in a safe, efficient, and timely manner.
+ Responding to customer requests and taking actions for issue resolution.
+ Providing training and coaching to correct any unsafe behavior.
+ Ensuring that employees have the proper equipment to perform their jobs safely.
+ Preparing and maintaining necessary paperwork for hourly payroll and attendance records.
+ Conducting grievance meetings with employees and union representatives.
+ Daily review of area performance reports and performing root cause analysis and taking corrective actions to address performance gaps.
+ Other duties as assigned by Caterpillar management from time-to-time.
What You Have:
+ Operational Functions: Knowledge of major functional processes and associated operating requirements; ability to apply this knowledge appropriately to diverse situations. Works to resolve obstacles related to goals of own department. Documents regulatory and reporting requirements. Assesses situations based on awareness of the goals and operating issues of own department. Seeks guidance when assigned goals conflict with departmental goals or overall strategy. Carries out responsibilities that contribute to role of own department within the organization.
+ Coaching Others: Knowledge of coaching and mentoring concepts and methods; ability to encourage, motivate, and guide individuals in learning and improving effectiveness. Determines how coaching can be applied to a situation. Coaches’ others to improve their skills. Observes skill practice; offers constructive feedback. Offers suggestions for performance or process improvement in own unit. Creates skill-practice opportunities for subject of coaching.
+ Customer Service Management: Knowledge of customer service priorities and ability to utilize tools and techniques for maintaining an environment where all understand and are committed to providing excellent service to internal and external customers. Demonstrates an understanding of the underlying concepts and values of a service organization. Seeks help, as needed, in satisfying customers. Identifies key characteristics of effective customer service. Cites examples of keeping the customer as the focal point of all team activity.
+ Leadership: Knowledge of leadership practices and processes; ability to use strategies and skills to enlist others in setting, embracing, and achieving objectives while having a long-term perspective of the future state of things and how to get there. Utilizes an appropriate style of leadership: autocratic, democratic, laissez-faire/free rein, etc. Utilizes positive reinforcement to motivate & attain desired behaviors; increases productivity. Demonstrates leadership qualities: intelligence, dominance, persistence, integrity, confidence. Employs leadership theories, such as contingency and transactional, and associated techniques. Manages own behaviors during interactions, such as feedback giving, to shape workplace events.
+ Materials Handling and Management: Knowledge of material handling and management in plants; ability to perform, monitor and improve processes related to storage, transportation, and handling of raw and hazardous materials. Oversees key issues and aspects of materials management activities, including the handling, transportation, and storage. Facilitates the use of different types of automated storage and retrieval systems. Develops requirements and procedures for hazardous material transportation safety regulations. Works with difficult or unusual materials handling and management situations. Evaluates the efficiency of materials handling and management, makes improvements where necessary. Guides others on key features and considerations for materials management, such as storage control systems.
+ Problem Management Process: Knowledge of manufacturing problem management processes, methodologies, and techniques; ability to use a disciplined approach to bringing that problem to a successful resolution. Uses a specific discipline or approach to problem solving and resolution. Records common problems and associated resolution alternatives. Monitors problem resolution and provides feedback to customer. Implements the established procedures for handling non-standard or unusual problems. Works with features of problem reporting and tracking software.
+ Warehouse Management: Knowledge of the policies, processes, and systems of warehouse management; ability to effectively manage one or more warehouses or distribution centers. Maintains warehouse equipment and facilities. Performs basic warehousing activities such as receiving, putting away, picking, packing, and shipping merchandise. Analyzes and documents key performance indicators of warehouse management in own area. Assists in implementing mechanization approaches and techniques in a distrib
