at Loews Hotels Inc in Chicago, Illinois, United States
Job Description
Lobby Concierge
Experience the Windy City from the heart of it all. Loews Chicago Hotel, situated steps from Navy Pier and Magnificent Mile, offers guests spectacular city skyline and lake views, while enjoying the comforts of home. Welcome to City Sophistication where convenience and relaxation meet.
Job Specific
Greets guests in a warm, friendly, and professional manner
Familiar with all hotel facilities, room types, food and beverage outlets, recreational activities, and emergency procedures
Familiar with local dining, shopping, and entertainment offerings
Is completely conversant in all information in the Concierge Fact Book
Answers guest questions about the hotel and local area, researching and providing prompt and professional follow-up information
Becomes familiar with guest names and acknowledges them by name
Serves each guest on a one-to-one basis with utmost courtesy
Personalizes all services and anticipates guest requests whenever possible
Makes dining, theater, tour, travel, and other arrangements for hotel guests
Assists guests with transportation needs
Arranges childcare
Presents guest orientation sessions for new arrivals
Inspects and maintains overall cleanliness and appearance of the Concierge desk, and lobby area, including temperature, lighting, and music
Works closely with in-house vendors to satisfy guest entertainment needs
Constantly displays outstanding communication and guest relations skills
Demonstrates a professional attitude in all interactions with guests, hotel staff, and vendors both in face to face discussions and over the telephone
Answers telephone in accordance with Loews Hotels standards
Takes a proactive role in providing assistance in the hotel lobby
Provides tours of the hotel, displaying extensive familiarity with its history and interior decor
Maintains inventory of local maps and brochures
Develops and maintains resources and contacts to ensure that hotel guests receive up to date information on a broad variety of activities and events
Retrieves guest messages from computer
Sets up and disassembles the morning and evening concierge service
Conducts Random Guest Survey Calls in accordance with hotel policy
Other duties as assigned
General
Promotes and applies teamwork skills at all times
Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
Is polite, friendly, and helpful to guests, management and fellow employees
Executes emergency procedures in accordance with hotel standards
Complies with required safety regulations and procedures
Attends appropriate hotel meetings and training sessions
Maintains cleanliness and excellent condition of equipment and work area
Complies with hotel standards, policies and rules
Recycles whenever possible
Remains current with hotel information and changes
Complies with hotel uniform and grooming standards
Loews Hotels & Co is an Equal Opportunity Employer committed to a diverse and inclusive work culture. All qualified applicants will receive consideration for employment without regard to race, religion, gender, national origin, protected veteran status or any other basis protected under federal, state, or local law.
