Technical Support Analyst

at Actalent in Bolingbrook, Illinois, United States

Job Description

Hello! I’m currently hiring for a Technical Support Analyst in the Chicagoland area- Please see additional information below:

Description:

We have a need to bring on a Technical Support Analyst to help field incoming calls from their clients needing technical help with devices. These calls could range from software, hardware/electrical, IT, mechanical, etc.

Responsibilities:

Troubleshooting (50%)

Fielding and resolving customer and internal cases through email, phone and live chat.

Alert Monitoring (30%)

Proactive system troubleshooting through monitoring specific system alerts

Escalations (10%)

Deep dive complex system issues prior to escalating to technical support or development team

Scope issue including impact and resolve if possible

Administration (10%)

Documenting all cases clearly and timely

Additional Skills & Qualifications:

3+ years’ work experience in a related field

Must be proficient with computers, electronic systems, and relational databases

Excellent verbal and written communication skills across all levels of an organization (via phone, email, and in-person)

Experience with ticketing support system(s) such as SalesForce, ZenDesk, Microsoft Dynamics

Experience with using relational databases

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

+ Hiring diverse talent

+ Maintaining an inclusive environment through persistent self-reflection

+ Building a culture of care, engagement, and recognition with clear outcomes

+ Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.