at Oracle in Springfield, Illinois, United States
Job Description
Job Description
Position is for a Technical Support Professional with experience in Oracle HCM Data Loader (HDL).
The successful candidate will have Technical Skills for HCM Cloud Data Load Technical Support and experience in all or most of the following areas:
1. Oracle HCM Cloud Modules :
2. Understanding of various HCM modules like Core HR, Payroll, Benefits, Absence Management, Time and Labor and Talent Management for issue resolution.
3. SQL and PL/SQL :
4. Proficiency in SQL for querying databases.
5. Basic understanding of PL/SQL for troubleshooting stored procedures and functions.
6. Data Loader:
7. Strong knowledge with data import and export in HCM Cloud.
8. Familiarity with Flat file formats and structures for troubleshooting.
9. Data Management Tools :
10. Experience with data transformation and ETL (Extract, Transform, Load) tools for support.
11. Basic knowledge of Oracle Integration Cloud (OIC) for troubleshooting integration issues.
12. XML and JSON :
13. Proficiency in XML and JSON for data interchange and issue resolution.
14. Ability to read and interpret XML and JSON structures.
15. Web Services and APIs :
16. Understanding of REST and SOAP web services for integration support.
17. Skills in troubleshooting issues related to HCM Cloud web services.
18. Hands on experience using REST Client (POSTMAN etc.)
19. Excel and CSV :
20. Advanced skills in Excel for data manipulation and troubleshooting.
21. Understanding of CSV file handling for data import/export support.
22. Data Mapping and Transformation :
23. Ability to assist with mapping and transforming data between different formats.
24. Security and Role Management :
25. Knowledge of HCM Cloud security setup, including roles and privileges.
26. Understanding of data access controls and policies for support.
27. Problem-Solving and Debugging :
28. Strong analytical skills for troubleshooting data load and system issues.
29. Ability to debug and resolve data discrepancies and errors effectively.
30. Ability to troubleshoot Network issues.
31. Customer Service Skills :
32. Strong communication skills for interacting with customers and resolving their issues.
The successful candidate will join the Fusion HCM Support Team. They will be responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.
The focus of this position is to provide Customer Service on a technical and functional level and to drive complete and total resolution of each service incident.
Responsibilities
The main role of a Support engineer is to troubleshoot and resolve highly complex techno-functional problems. As part of the support organization, the role may need you to work on weekends and multiple shifts on rotation basis.
Education & Experience: B.S (Computer Science) or equivalent preferred. Other qualifications with adequate experience may be considered.
Functional/Technical Knowledge & Skills:
· Excellent analytical and problem-solving skills.
· HCM product suite experience, which may include HCM implementation or technical HCM Support experience.
· Functional/Technical background in assigned product area (i.e. HCM) and exposure to associated systems and software
· Technical skills in: RDBMS, SQL, PL SQL, XML, Java, J2EE and Oracle ADF, SOA and Web Services
· Understanding of structured SQL statements and how those are executed in the RDBMS (sql/Plsql)
· Ability to read and decipher software Log and Trace files, Web Server Optimization, Server configuration as well as the ability to act upon the finding to determine a problem resolution.
· Experience in filtering and updating complex technical knowledge for use in problem resolution
· Four or more years relevant working experience (3 years’ experience working with HCM Cloud products)
· Must have ability to lead customer meetings.
· Must have ability to lead peer-level discussions for customer issues.
Career Level – IC3
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization.
7 years experience with Core products or eight years experience with Applications products, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for Applications) proven professional/ technical experience in Oracle HCM / Oracle Cloud HCM modules including experience with Oracle HCM Data Loader (HDL).
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range: from $21.59 to $60.63 per hour; from $44,900 to $126,100 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people
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