at Loews Hotels Inc in Chicago, Illinois, United States
Job Description
Rooftop Bar/Lounge Barback
Experience the Windy City from the heart of it all. Loews Chicago Hotel, situated steps from Navy Pier and Magnificent Mile, offers guests spectacular city skyline and lake views, while enjoying the comforts of home. Welcome to City Sophistication where convenience and relaxation meet.
Assure that all bars are kept in proper working conditions. To provide all supplies needed for bar prior and during all functions and events as per Beverage Supervisor and Captain request. Assure to restock any and all beverages after all function. Knowledge of consumption reports and assists with monthly beverage inventory and organization of beverage storeroom.
Essential Functions and Responsibilities
Provides support to the Bartender and Beverage Server in all aspects of service by stocking all service areas and maintaining adequate supplies through out the shift, cleaning and stocking all glassware: assisting with service of beverages; transportation of food trays to/from dining room, assist with cleaning all public areas.
Participates in monthly inventory
Stocks and maintains supplies in all service areas
Inspects and prepares all service ware prior to use
May assist Server by removing soiled glasses and plates for large parties and during periods of heavy volume
Cleans and stocks glassware
Maintains cleanliness and sanitary condition of lounge and service areas
Assist in completion of post shift clean up and side work duties
Maintain clean and organized storage space
Regular attendance in conformance with standards
May be required to work varying schedules to reflect business needs of the hotel
Required to attend all training sessions and meetings
Ability to perform Physical Requirements and Mental Effort Requirements as explained below.
Supportive Functions and Responsibilities
Promotes and applies teamwork skill at all times
Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
Is polite, friendly, and helpful to all guests, management and fellow employees
Attends appropriate hotel meetings and training sessions
Interacts daily with all captains to review events of the day
Maintains current knowledge of all popular alcoholic beverages and cocktail recipes
Stocks portable bar with required mixers, alcoholic beverages and related supplies
Prepares all necessary mixers and garnishes prior to start of service and during shift as needed
Sets up bar service area with all necessary glassware and supplies prior to start of service "Mis en Place"
Greets guests in a polite professional manner according to Loews standards
Determines guests needs and suggestively up-sells beverages so as to enhance the guest experience
To assist in the quality service of alcoholic & non-alcoholic beverages to guests, ensuring that the standards of service as set out by Loews Hotels
Breaking down of equipment and returning stock to the storage areas
Perform other related duties as assigned or requested by supervisors/managers
Records all aspects of guest order accurately
Monitors guest consumption to prevent over indulgence and ensure safety
Inventories all beverages and operating supplies, orders replacement items as needed
Performs all closing duties, secures all inventory and supplies
Performs monthly inventories
Notifies immediate supervisors promptly and fully of all problems or unusual matters of significance
Remains current with hotel information and changes
Complies with hotel uniform and grooming standards
Qualifications
Basic knowledge of Wine & Spirits, and food
Polite, friendly and helpful to guests, management and fellow employees
Exceptional guest service skills
Ability to stand, stoop, bend and lift items weighting up to 50 pounds repetitively during and entire shift
Certifications: "Certified Food Service Manager", "TIPS" or equivalent
Effective leadership, management, organizational and communication skills
Exceptional guest service skills
Ability to speak, read and write the English language
Ability to stand, stoop, bend repetitively during entire shift
Ability to work flexible schedule to include weekends and holidays
Education:
High School Diploma or equivalent
Experience:
One + years of experience as a Barback in a high volume, upscale Hotel or Free standing lounge environments
Loews Hotels & Co is an Equal Opportunity Employer committed to a diverse and inclusive work culture. All qualified applicants will receive consideration for employment without regard to race, religion, gender, national origin, protected veteran status or any other basis protected under federal, state, or local law.
