Operations Area Supervisor

at McDonald's in ROCKFORD, Illinois, United States

Job Description

This incredible job opportunity is with Bear Family McDonald’s Restaurants and could be perfect for YOU! Learn more about us at www.bearfamilyrestaurants.com.

The area supervisor is responsible for developing and leading profitable restaurants in partnership with a team of general managers while meeting critical QSC&V standards, and all BFR operational, talent, and financial targets. The area supervisor embodies the Bear Family Restaurant culture of impressing every guest and serving with significance through delivering exceptional guest service, addressing all employees concerns, and serving the community through volunteerism.

Pay Rates Starting at:

$80000 – $90000 / year

(plus bonus opportunities & room for advancement within the organization)

Essential Job Functions

+ Leads a patch of restaurants by partnering with general managers to meet or exceed organizational targets in the areas of quality, service, cleanliness, and value.

+ Ensures assigned restaurants meet or exceed all BFR financial targets, including sales, food cost, labor and all other controllable areas of the profit and loss statement.

+ Ensures BFR systems and routines are in place and functioning properly. Provides direction and coaching to general managers and others when needed.

+ Identifies barriers to operational execution and provides resources to overcome the barriers and grow the business.

+ Works as a coach with general managers to ensure communication is ongoing and objectives are met.

+ Identifies talented employees with growth potential and supports general managers and their teams in the training and development of those individuals. Verifies that development and preparation for successful growth is occurring. Champions people development in every restaurant, and makes hourly management hiring decisions. The supervisor partners with the director of operations in recommendations and promotions to general manager.

+ Performs and demonstrates a sense of continuous improvement in all aspects of the role, from self-development to guest satisfaction.

+ Effectively communicates across the organization in a clear, concise and meaningful manner. Demonstrates strength of communication skills in both written and verbal interaction. The area supervisor must be proficient in these skills.

+ Demonstrates solid time management, organizational and critical thinking skills. Effectively models these skills with restaurant management teams and office staff.

+ Role models people standards and policies set forth in both the BFR Hourly Employee Handbook and Salaried Employee Handbook.

+ Ensures compliance with all municipal, county, state, and federal laws and ordinances.

Other Duties and Tasks – Secondary to Essential Job Functions

+ Manages various calendar repetitive duties such as those required during each restaurant visit, and on a weekly, monthly, and quarterly basis.

+ Manages email in an effective, professional and timely manner.

+ Conducts food safety and cash audits with each restaurant on a monthly basis.

+ Allots time on a regular basis for personal development.

+ Ensures “operations focused” visits and conducts Business Results Days at each restaurant.

+ Conducts monthly patch meetings: more frequently as needed.

+ Conducts annual performance reviews and partners with direct reports to establish performance objectives.

+ Complies with all BFR policies regarding usage of Company credit cards, and timely invoice and Concur management.

Qualifications

+ REQUIRED – Minimum of 2 years of general manager experience in a fast-paced, high volume QSR concept or quick casual environment.

+ PREFERRED – In addition to GM experience above, a minimum of 1 year of operations supervisor experience for multiple locations at one time in a fast-paced, high volume QSR concept or quick casual environment.

+ Hamburger University diploma is required for any former or relocating McDonald’s general managers.

+ Experience in driving sales and guest counts, profit and loss, and increasing guest satisfaction.

+ Ability to teach and train side-by-side with your team to develop your staff – not only are you effective at delegating responsibilities, but you also roll up your sleeves and lead by example to get the job done.

+ Open availability and flexible scheduling around the needs of the restaurant, including availability on weekdays, nights, and weekends. We operate restaurants 364 days a year and 24 hours a day at some locations.

+ Demonstrate excellent time management skills and the ability to handle multiple priorities in a fast-paced environment.

+ P.O.S. and Microsoft Office computer skills including Word and Excel.

+ Valid driver’s license required.

Additional Knowledge or Skills Required

Must be adept at the use of technology, including various forms of restaurant and guest-facing technology, and basic MS Office and email software and applications.

Standards of Conduct

+ Area supervisors must exemplify honesty and ethical behavior, while modeling and demanding these same standards from their management teams and peers.

+ Area supervisors must ethically represent BFR when communicating with guests, community members, vendors and suppliers.

+ Area supervisors must support and model all BFR policies and expectations as listed in the BFR Salaried Employee Handbook.

To Apply, please email your resume and any questions to nicole@bfrmcd.com.

Requsition ID: PDX_MC_B0F7AC59-A84F-4C21-B79E-3D7FA0DB4469_16800

McDonald’s Corporation and McDonald’s USA, LLC (the “Company”) are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact recruiting.supportteam@us.mcd.com if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald’s corporate-owned restaurant to which you are applying.

McDonald’s and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We’re following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.

McDonald’s and its franchisees are always looking for top candidates and encourage you to apply online. If you have any questions, please first call the restaurant as this will help the restaurant comply with any social distancing guidelines or other compliance obligations. For corporate roles, please proceed to the online application, or if you already applied, contact supportteam@us.mcd.com. There may be a short delay in response time while we continue to monitor the impacts of COVID-19. We sincerely thank you for your continued trust in the Golde