at The Salvation Army USA Central Territory in Rockford, Illinois, United States
Job Description
THE SALVATION ARMY
NORTH AND CENTRAL ILLINOIS DIVSION
Rockford
POSITION DESCRIPTION
POSITION TITLE: Social Service Receptionist
LOCATION/DEPT.: Rockford
REPORTS TO: Director of Social Services
FLSA CATEGORY: Non-Exempt
STATUS TYPE: Regular Part Time (20 Hours)
OUTCOMES
Administrative support will be provided to the Social Services Department in order to accomplish the mission of The Salvation Army in Winnebago County.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Greet clients or visitors coming to the office.
Assist with clerical and filing duties.
Answer the telephone, take messages, and forward to the appropriate person.
Assist with the receiving of mail and distribute to the appropriate mailbox.
Keep statistics and submit monthly reports to the Social Services Director.
Make appointments for clients.
Receive funds donated at the office and to issue a receipt to the donor. Ensure that all funds received are secure.
Make telephone calls on behalf of the Social Service Director.
Make referrals to other social service agencies when requested.
Ensure the office area is locked and secure whenever leaving the area if no other staff are present.
Ensure the office and lobby area is kept neat and clean.
Process food pantry applicants who have previously sought assistance.
All other duties as assigned.
REPORTING RELATIONSHIPS
This position reports to the Director of Social Services.
In contacts related to this position's duties this individual acts as a representative of The Salvation Army and its mission.
PERFORMANCE MEASUREMENTS
This individual will be evaluated on how effectively the outcomes of this position are achieved, as well as the timeliness, accuracy and completeness of accomplishing assigned goals.
EDUCATION/EXPERIENCE
High school diploma or GED equivalent preferred.
Previous reception or office experience preferred.
Experience with a computer-based work environment.
COMPETENCIES
Good typing skills.
Computer proficiency with Windows operating system, Microsoft product proficiency and familiarity with Power Point and Excel.
Good communication and interpersonal skills.
Demonstrated ability to use initiative and be a self-starter.
An excellent attention to detail, procedures, processes and policies.
Supportive of the mission of The Salvation Army.
An ability to work with confidential material.
A positive attitude and the ability to be flexible in light of changing job situations/priorities.
POSITION LIMITATIONS
This individual will only commit Army resources that have been allocated or approved.
This individual will keep the Director of Social Services informed on all critical issues relating to their area of responsibility.
This individual will adhere to all policies and procedures in carrying out the responsibilities of this position.
PHYSICAL DEMANDS/WORK ENVIRONMENT
This position is required to do light physical work.
In order to successfully perform the essential functions of this position, the employee is regularly required to use standard office equipment and a PC.
The work environment for this position includes an office environment with a low noise level.
THE SALVATION ARMY MISSION STATEMENT
The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.
