Partner Operations Manager

at ConvergeOne in Bloomington, Minnesota, United States

Job Description

Partner Operations Manager
Job Locations

Virtual Office

Position Type 
Regular Full-Time  

Requisition ID 
2024-5782  

Category 
Information Technology
C1 Company Overview

C1: 1 Contact, 1 Connection, 1 Choice
C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.
So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.

Overview

Summary
The Partner Operations Manager works cross-functionally within the organization and with our strategic partners to achieve sales and revenue growth objectives related to our top partners. Reporting to the Manager, Strategic Partner Operations, and working closely with the Partner Business Development leaders as well as Field and Practice teams, the Partner Operations Manager is responsible for maximizing ConvergeOne's rebate programs and processes with our top partners. 

Responsibilities

Essential Functions
Collaborates with OEM Business Development, Sales Ops, Field and Practice Leadership to execute strategic initiatives for key partners
Focuses on Partner benefit maximizations, including back-end rebates and other financial program benefits
Articulates partner programs in depth to communicate updates to appropriate teams
Tracks and analyzes financial benefits growth for each strategic partner on a monthly/quarterly basis
Mitigates program risk by ensuring regulatory compliance and audits for certifications and product authorizations
Maintains relationships with OEM Partner Account Managers to ensure planning and business execution
Develops reports for the Executive team specifically around partner bookings, revenue, pipeline, and rebates
Understands the functions within the various partner portals, CRM, Qlikview, and other administrative tasks
Provides best practices recommendations to improve ConvergeOne's sales operations process to support our top partners
Assists ConvergeOne with embracing and executing efficiently our customer's and partners' desire to move to Subscription and Cloud based solutions
Aligns with supporting OEM team members to provide ongoing training and best practices on new processes and programs across ConvergeOne

Qualifications

Required Qualifications
4+ years of experience in either product marketing or product management is required (consumer segment technologies preferred)
In-depth knowledge of the Cisco processes related to VIP, CSPP, Lifecycle Programs, MOUs, certifications
Knowledge of Dell and Microsoft programs preferred, including rebates and certifications
Proficient in Microsoft Excel
Ability to understand and work with Cisco Deal ID, PO, Sales Orders, and Web Order ID's
Understanding of the Cisco shift to recurring revenue and the required order processes supporting subscriptions
Solid understanding of a Cisco Channel Partner's quote to cash process
Strategic thinker and strong commitment to customer success
Proven team player and willingness to work closely with cross-functional partners
Ability to communicate (orally and written) clearly and effectively
Strong analytical, interpersonal and relationship building skills
Strong sense of urgency and commitment to get the job done
Strong work ethic and personal drive to excel
Exceptional organizational skills and attention to detail
Experience working with NetformX a plus
Proven ability to build productive relationships with both technical and marketing teams
A great, winning attitude that can inspire optimism and fun

Desired/Preferred Qualifications
Bachelor's degree

Additional Information

C1 BENEFITS

* 401(k) Plan (35% match per dollar up to 10%)
* Medical Coverage (3 plan options, no network - all providers are covered, includes comprehensive member advocacy; & Kaiser CA plan option)
* HSA + Employer Contribution
* In-vitro Fertility (treatment coverage)
* Dental
* Vision
* FSA Plans
* Pre-tax Commuter Plans
* Employer-paid Life Insurance
* Employer-paid Short + Long Term Disability
* Paid Parental Leave (4 weeks at 100%)
* Employee Assistance Plan
* Voluntary Life Insurance
* Legal/ID Theft Plans
* TeleHealth Options
* Omada Health (healthy living solution)
* Travel Assistance
* Business Travel Accident Coverage
* Employer-paid Pet Telehealth
* Accident Insurance
* Critical Illness Insurance
* Hospital Indemnity Insurance
* Health Advocate
* Volunteer Time Off

Work Environment
Ability to... For full info follow application link.

EOE of Minorities/Females/Vets/Disability