at Covenant Living Communities in Skokie, Illinois, United States
Job Description
We Are Inspired to Serve. Join us!We are looking for an IT intern to join our team and help us with various tasks related to hardware, software, and network maintenance. You will work under the supervision of our IT team and learn how to troubleshoot issues, work on projects, update documentation and support our staff with their IT needs.
Responsibilities:
Technical support:
Assisting with troubleshooting hardware and software issues for employees.
Setting up and configuring computers and peripherals for new hires.
Assisting with calls on the helpdesk
Cybersecurity:
Assisting in monitoring and reviewing security incidents
Following up with IT team members to complete response to alerts
Assisting in coordinating SOG meeting
Project management:
Assisting in coordinating IT projects, including creating project plans and schedules.
Tracking project progress and updating stakeholders.
Assisting in documenting project deliverables
IT procurement and asset management:
Assisting in managing IT inventory and asset tracking.
Reviewing obsolete equipment and creating list for destruction
Assisting in reviewing standard equipment and placing order requests with vendors
IT documentation:
Assisting in documenting IT processes, procedures, and configurations.
Updating the company's knowledge base and creating user guides.
Assisting in organizing and maintaining IT documentation.
Requirements
Basic computer hardware knowledge: Understand the components of a computer system, such as CPU, RAM, hard drives, and peripherals, and how they work together.
Operating systems: Familiarity with Windows and/or macOS.
Ability navigate the interface, perform basic system tasks, and troubleshoot common issues.
Troubleshooting skills: Problem-solving abilities to diagnose and resolve common issues. Ability to research solutions, use online resources, and effectively communicate with users to troubleshoot problems.
Spreadsheets: Understand how to work with spreadsheets, including functions, formulas, sorting, filtering, and basic data manipulation. Familiarize yourself with Microsoft Excel.
Documentation: Ability to document technical processes and procedures. Ability to create clear and concise documentation to assist users and support team members.
For full time employees, we offer a generous benefits package that includes:
Medical, dental and vision insurance
Employer paid group term life and disability
Paid Time Off (PTO) & six paid holidays
403(b) with a 3% employer match
Fitness center use at most facilities.
Various voluntary benefits:
Life, AD&D
Tuition assistance and scholarships
Employee assistance program
Legal services, home/auto insurance, discount purchasing program
Pet Insurance
For more information about Covenant Living and CovenantCare at Home, please visit or .
Covenant Living and CovenantCare at Home are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, or any other characteristics protected by local laws, regulations, or ordinances.
