Community Technology Engineer

at Covenant Living Communities in Skokie, Illinois, United States

Job Description

We Are Inspired to Serve. Join us!The Community Technology Engineer is an advanced technical professional - with a customer service orientation - who can effectively provide a broad range of services, both directly to the end-user community as act as a representative of the central office IT team to the community. The Field Support Engineer is responsible for providing leading edge technology solutions as well as comprehensive IT management of both hardware and software (PC desktops, laptops, printers, application software, etc) at a field location. They lead and manage facility and industry related technologies such as IP based security systems, telephony, time keeping, advanced networking, WiFi, AV and other technologies (nurse call system, mobile phones, etc). Each community utilizes a wide array of technologies that requires a broad skill set to manage multiple types of technologies as well as numerous ongoing advances in innovative technology solutions and implementation.

Lead campus wide technology efforts as the on-site technology leader.

Responsible for high impact, end-to-end ownership of all technologies on campus.

Generate ideas to solve business problems using technology and create business plans for technology solutions.

Propose and deploy approved technology solutions, as well as providing ongoing troubleshooting and maintenance.

Represent IT on Campus Leadership Team and participate at leadership team level.

Represent Campus needs to corporate IT team.

Manage vendor relationships, contracts, and service level performance.

Create exceptional customer experience, through driving problems to a successful outcome for the users. Manage customer satisfaction metrics and any associated plans of correction.

Anticipate problems and create mitigation plans.

Manage the day to day work order flow of the IT related issues of the local community.

Preparing written and verbal reports of activity and issues for IT management.

Create and document local IT related policies and procedures.

Manage IT expense budget and identify areas for cost optimization. Deploy action plans.

Lead technology solutions and provide user services for staff.

Provide all levels and types of direct user support and services.

Execute training for users and manage compliance to training requirements, such as Cybersecurity training.

Perform all levels of troubleshooting and drive issues to resolution.

Provide facility wide AV support. Implement and deploy new AV standards.

Deploy equipment as needed

Lead technology solutions and provide user services for residents.

Provide all levels and types of direct resident support and services.

Support WiFi and network solutions in resident homes.

Deploy, troubleshoot, and maintain innovative technologies for residents such as the resident portal, mass communication solutions, and Amazon Alexa type devices.

Partner with facilities team to deploy required equipment or act as escalation point for resident home services.

Respond to service calls from residents. Track calls and the associated revenue generated.

Lead technology classes for residents.

Lead networking solutions and network infrastructure for all facilities on campus.

Deploy, administer, and maintain campus wireless network infrastructure.

Manage switch operations.

Project Management.

Complete inventory and budgeting as needed to facilitate proper project planning.

Manage location specific project schedules and execution


Required Degree: High School Diploma

Preferred Degree: Bachelor's degree in Information Technology or related field


Network A+ Certification preferred

A+ Certification required


5+ years related experience, in a technical IT services position

Experience in managing vendor relationships, contracts, and service level expectations

Project management experience is preferred

Experience working in a senior living facility or with older adults is preferred


Substantial knowledge of PC hardware, Windows OS's, printers, Citrix and advanced networking.

Advanced technology abilities to work effectively with a wide range of equipment and technologies.

Advanced networking abilities.

Ability to keep up with trends, changing technologies, and best practices, and effectively implement ever changing new... For full info follow application link.

Covenant Living and CovenantCare at Home are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, or any other characteristics protected by local laws, regulations, or ordinances.

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Job Posting: 11816330

Posted On: Apr 08, 2024

Updated On: May 04, 2024

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