Outlet Supervisor - OUTLE011706

at GOODWILL INDS-SE WI & METRO CHICAGO in Romeoville, Illinois, United States

Job Description

The Outlet Supervisor is responsible for assisting with the supervision of outlet operations, and completing assigned operational tasks with management guidance. Motivates the team to ensure that customer satisfaction and production standards are being met to achieve organizational objectives.

RESPONSIBILITY LEVEL:

Implements strategies to achieve the goals for the organization and outlet store operations. Implements, revises, and sustains policies, procedures and programs. Typically works on projects and initiatives that span 3 - 12 months.

PRINCIPAL DUTIES:

1. Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments. May serve as a team member or subject matter expert on formal projects or within the department. Effectively engages in change affecting her/him, communicating appropriately with supervisor. Follows through on learning, skill building, and practice necessary to adapt to change.
2. Problem Solving: Light supervision; works independently. Periodic review of work by manager or senior coworker. Solves problems of moderate to advanced complexity; able to identify root cause, interpret data and resolve issues.
3. Technical Skill: Understands and applies professional principles and skills within area of specialization to modify processes to resolve situations.
4. Community Engagement: Champions Goodwill's community engagement initiatives and serves as an ambassador for Goodwill in the wider community.
5. Maximizes the value of donated goods from salvage through strategic pricing methods, while managing different types of salvage commodities.
6. Coordinate the proper rotation of goods in the outlet to ensure a continuous flow of new merchandise.
7. Train and coach all employees to reach their potential as a highly productive and collaborative member of the team. Oversee and ensure adequate coverage at POS, sales floor and production.
8. Assist with hiring process of associates, new hire orientations and training as needed.
9. Function as a customer service manager (CSM); operate register, assign tills, maintain efficient customer flow, sales staff productivity and proper cash controls.
10. Maintain a safe and orderly work environment; ensure employees operate equipment safely and follow safe work practices.
11. Work with Outlet Management to conduct apprehensions following established loss prevention policies and procedures.
12. Accurately complete data entry of required reports on time. Share with leadership insight or concerns found in report data or other documentation
13. Plan and organize work assignments to increase customer service and protect assets.
14. Provide hands on leadership to motivate employees to increase employee satisfaction.
15. Responsible for completing other duties/responsibilities as assigned.

REQUIREMENTS:

1. Two years of supervisory experience preferred.
2. Forklift certification.
3. Ability to work flexible schedule as business warrants; including nights and weekends.
4. Must have working phone that allows for communication accessibility.
5. Ability to operate heavy machinery.

CORE CULTURAL COMPETENCIES:

1. Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service. Internalize customer feedback, and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.
2. Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds...

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity