at Banterra Bank in Marion, Illinois, United States
Job Description
Summary: Responsible for balancing ATMs and VISA transactions, monitoring reports for suspicious card activity, making customer calls regarding card activity and taking appropriate action based on the outcome of those calls. Process card transaction disputes, applications and file maintenance forms. Assists branches with ATM balancing, outages and performance questions. Monitor, log and take appropriate action on fraud related incidents. Assist in training both new employees as well as branch staff on new processes or help improve current processes. Test new products/procedures.
All employees are expected to protect the information and assets of the organization through heightened awareness of information security, cyber security, and risk management best practices, as well as complying with all applicable laws, regulations, and organizational policies.
Responsibilities: include but are not limited to the following. Other duties may be assigned.
Research, validate and document fraudulent activity and ensure incidents are processed and reported timely.
Balancing and/or processing the forms and reports related to ATMs, Cards and Fraud.
Process card unpostables, monitor exceptions and process any necessary chargebacks.
Develop awareness and knowledge of potential cyber threats in correspondence and workflow processing of critical functions.
Perform file maintenance requests and changes to cardholder status.
Monitor web-based modules and email for alerts, notifications or inquiries for the prevention, detection and resolution of fraudulent activities, ensuring that incidents or inquiries are processed properly and timely.
Provide quality customer support for electronic services.
Process and perform check back of various forms ensuring accuracy and compliance with standards and procedures.
Perform data entry and work with various software programs.
Compile, process and monitor various reports.
Maintain ATM/Card and fraud documentation following record retention guidelines.
Store ATM transaction journals and balance sheets.
Assist in training and development of other ATM/Card & Fraud Operations Specialists.
Maintain knowledge of applicable laws, regulations and general safety and soundness guidelines and assist in ensuring compliance with such.
Maintain knowledge of applicable Bank policies, procedures and services and serve as a resource to other team members.
Maintain knowledge of electronic banking and current fraud trends.
Develop and present training materials to educate customers and bank personnel in electronic products and fraud.
Review, test and document product updates and/or releases and make recommendations concerning new features or functionality.
Assist management with projects.
Support other areas of the department
Qualifications and Skills: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education/Experience:
High School diploma or equivalent.
Minimum of one to three years of experience or bachelor's degree in related field.
Knowledge of other bank products, other electronic funds methods or computer operations preferred.
Knowledge/Skills/Abilities:
Strong organizational skills and attention to detail.
Strong customer service orientation.
Ability to problem solve, prioritize tasks and meet required deadlines.
Ability to think critically and use good, sound judgment in decision making.
Ability to write routine correspondence and communicate effectively and tactfully, orally and in writing with employees, customers, vendors and management.
Ability to respond to common inquiries or complaints from customers, co-workers or vendors.
Ability to define problems, collect data, establish facts and draw valid conclusions.
Must understand and comply with company policies and procedures.
Ability to maintain a friendly, helpful and courteous attitude when working with customers or co-workers under diverse conditions.
Ability to accurately and quickly complete standard mathematical calculations.
Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
Ability to use a calculator, computer and applicable software.
Ability to use Microsoft Internet Explorer and Microsoft Office programs, specifically Word, Outlook and Excel.
Physical Demands: The physical demands described here are representative... For full info follow application link.
Banterra Bank is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identify, age, disability, protected veteran status, or any other characteristics protected by law.
