Emergency Social Service Caseworker

at The Salvation Army USA Central Territory in Chicago, Illinois, United States

Job Description

Interviews and assists persons, who come to the Corps requesting emergency and/or temporary financial assistance. Provides assessment and develops service plan to address current or future needs. May provide material assistance based upon available resources. Provides information and referral for additional or more appropriate services to meet unmet needs for individuals and families served through the Emergency Assistance Program.

POSITION TITLE:Emergency Assistance Worker
LOCATION: North & Central Illinois Division / Adele and Robert Stern Red Shield Community Center
REPORTS TO: Office Manager
FLSA CATEGORY: Non-Exempt
STATUS TYPE: Full-Time

ESSENTIAL DUTIES AND RESPONSIBILITIES
Direct Client Services
Interviews persons, requesting assistance, to assess their need. Obtains background information from client and makes assessment.
Develops service plan with the individual or family to identify service needs and goals. Collaborates with area agencies involved with client in implementing service plan.
Grants material assistance based upon need and as a part of a total service plan. Verifies eligibility. Documents income, expenses and family size.
Distributes in-kind or financial aid according to Emergency Assistance Program Policies & Procedures Manual, (i.e. clothing, food, household furnishings, vouchers for rent/utilities, etc.).
Distributes utility assistance, according to established "Share the Warmth," "Sharing" and other existing program policies.
Distributes seasonal Christmas assistance, according to the Corps Seasonal Assistance Program Policy & Procedures (i.e. Christmas baskets, toy distribution, Adopt-A-Family, etc.)
Makes referrals, based upon need and as a part of the total service plan. Makes specific arrangements for client to apply for additional resources, when appropriate. Refers individuals/families to:
Other area agencies/services
Other corps services (i.e. Head Start, etc.)
Other Salvation Army services for longer term help (i.e. Salvation Army Evangeline Booth Lodge, Family & Community Services, Harbor Light Center, etc.)
Maintains concise comprehensive written case records on all clients requesting assistance, including FEMA, utility assistance programs and seasonal Christmas assistance. Consistently updates interviewer's notes on client database. Interviewer's notes include assessment, service plan, assistance given and referrals made.
Community Relations
Maintains an updated community resource file of area services and maintains positive relationships with frequently used service providers.
Attends appropriate social service provider network meetings (i.e. pantry network).
Distributes Emergency Assistance Program Intake Policy to agencies, churches and schools, and interprets policies and services as needed.
Attends emergency service workshops sponsored by various agencies.
Food Pantry
Secure and supervise volunteers in preparing food bags.
Intake clients and distribute food bags.
Keep area clean.
Attend yearly USDA meetings and prepare monthly signature sheet report.
Administration
Maintains and processes proper documentation for all FEMA expenditures.
Is responsible for the thoroughness and accuracy of daily and monthly Salvation Army casework statistics and additional program statistics, required by funding sources.
Organizes time and manages job so that maximum service is given to clients and job performance meets corps quantitative standards.
Other Duties
Provide assistance, as needed, with Special Events, Angel Tree and Red Kettle Campaign.
All other duties as assigned.
RELATIONSHIPS
The Emergency Assistance Worker has responsibility to:
Regularly attend consultation with the assigned Family Services social worker.
Engage in regularly scheduled group case consultation.
Comply with the Divisional Certification and Training Program.
Abide by the current covenant established between the Corps and Family Services in addressing the needs of the individual Emergency Assistance Worker.
In some circumstances, may provide supervision of community volunteers on specific service projects (i.e. preparation of Christmas baskets, organization of food pantry, etc.).

This individual also relates to, and interacts with, a wide range of contacts both within and outside
The Salvation Army. in these contacts, they act as a representative of... For full info follow application link.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.