Full-time Teller/CSR, Ottawa

in County, IL

Job Description

FIRST STATE BANK’S Ottawa branch has an opening for a Full-Time Teller/CSR.

This is a responsible position requiring initiative and knowledge of services available to customers.

Teller duties and responsibilities include, but are not limited to:

  • Receives cash and checks for deposit, verifies amounts, and looks for check endorsements. Examines cash carefully to guard against acceptance of counterfeit bills
  • Cashes checks for customers after verifying identification and checking account balances in accordance with bank policy
  • Enter transactions into the Fiserv teller product and issue customer receipts.
  • Redeem Savings bonds
  • Process credit card cash advances
  • Count cash balance at beginning of shift and balances cash and checks against computer records at end of shift
  • Prepare bank cashier’s checks
  • Explain bank services and charges to customers
  • Observe suspicious behavior and reports any such activity to head teller and/or security personnel as appropriate. In the event of a robbery, remains calm and follows bank procedures to safeguard customers and staff
  • Balance ATM and coin machines

CSR duties and responsibilities include, but are not limited to:

  • Answering phones
  • Troubleshooting a variety of customer issues
  • Opening accounts in Navigator/Fiserv (personal & business) including HSA, IRA, & Trust accounts
  • Assist customers with opening or renewing Certificates of Deposit
  • Closing accounts
  • Placing check orders
  • Scanning
  • Back up each CSR
  • Be knowledgeable of Patriot Act

Required Qualifications:

  • Willing to learn bank policies, procedures and general banking practices.
  • Requires a mature, professional person with an outgoing personality, and the ability to conduct themselves with tact, courtesy, and have a genuine desire to serve others.
  • Possess the necessary judgment that is required to assess, interpret and meet the needs of customers.
  • Represent and promote the bank and its various banking products.
  • Requires multi-tasking while paying attention to detail and accuracy in handling various negotiable instruments.
  • A thorough knowledge of forms and proper use of them in processing the various transactions is essential (training will be provided).

This is a non-exempt hourly position.  Work schedule will be Monday through Friday and Saturdays as scheduled.  This position is not a remote position, nor does it have an option to be a hybrid position.

Equal Opportunity Employer/Veterans/Disabled

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Job Posting: 11817561

Posted On: Apr 09, 2024

Updated On: May 09, 2024

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