Full-time Teller/CSR, Ottawa

in County, IL

Job Description

FIRST STATE BANK’S Ottawa branch has an opening for a Full-Time Teller/CSR.

This is a responsible position requiring initiative and knowledge of services available to customers.

Teller duties and responsibilities include, but are not limited to:

• Receives cash and checks for deposit, verifies amounts, and looks for check endorsements. Examines cash carefully to guard against acceptance of counterfeit bills
• Cashes checks for customers after verifying identification and checking account balances in accordance with bank policy
• Enter transactions into the Fiserv teller product and issue customer receipts.
• Redeem Savings bonds
• Process credit card cash advances
• Count cash balance at beginning of shift and balances cash and checks against computer records at end of shift
• Prepare bank cashier’s checks
• Explain bank services and charges to customers
• Observe suspicious behavior and reports any such activity to head teller and/or security personnel as appropriate. In the event of a robbery, remains calm and follows bank procedures to safeguard customers and staff
• Balance ATM and coin machines

CSR duties and responsibilities include, but are not limited to:

• Answering phones
• Troubleshooting a variety of customer issues
• Opening accounts in Navigator/Fiserv (personal & business) including HSA, IRA, & Trust accounts
• Assist customers with opening or renewing Certificates of Deposit
• Closing accounts
• Placing check orders
• Scanning
• Back up each CSR
• Be knowledgeable of Patriot Act

Required Qualifications:

• Willing to learn bank policies, procedures and general banking practices.
• Requires a mature, professional person with an outgoing personality, and the ability to conduct themselves with tact, courtesy, and have a genuine desire to serve others.
• Possess the necessary judgment that is required to assess, interpret and meet the needs of customers.
• Represent and promote the bank and its various banking products.
• Requires multi-tasking while paying attention to detail and accuracy in handling various negotiable instruments.
• A thorough knowledge of forms and proper use of them in processing the various transactions is essential (training will be provided).

This is a non-exempt hourly position.  Work schedule will be Monday through Friday and Saturdays as scheduled.  This position is not a remote position, nor does it have an option to be a hybrid position.

Equal Opportunity Employer/Veterans/Disabled