at Loyola University Of Chicago in Chicago, Illinois, United States
Job Description
Position Details
Position Details
Job Title
Director of Ticket Operations
Position Number
8100055
Job Category
University Staff
Job Type
Full-Time
FLSA Status
Exempt
Campus
Rogers Park-Lake Shore Campus
Department Name
ATHLETICS
Location Code
ATHLETICS - GENERAL PROGRAM (03300A)
Is this split and/or fully grant funded?
No
Duties and Responsibilities
* Manage ticket operations for athletic events, including implementation of policy and procedures relating to ticket sales, sales strategy, ticket distribution, and allocation.
* Plan and implement a customer service strategy that provides fans with first class support, resolves customer ticket issues efficiently, and develops relationships with season ticket base and other fans.
* Collaborate with community organizations, university partners, and internal units such as marketing, promotions, communications, and creative services to maximize revenue and attendance for all ticketed sports by increasing single-game sales, season tickets, group sales, and student engagement.
* Coordinate all fiscal activities for the ticket office including event reconciliation, daily deposits and settlements, and ticket and financial reporting
* Hire, schedule, train, and supervise student ticket worker staff, ensuring students are learning skills while assisting in day-to-day and game day activities.
* Perform other related duties as assigned.
Minimum Education and/or Work Experience
Bachelor's degree in related field and three-five years of previous experience with college or private enterprise facilities management.
Qualifications
* A Bachelor's degree from a college or university accredited by a U.S. Department of Education or internationally recognized accrediting organization
* Minimum 2 year work experience in collegiate athletics or professional athletics,
* Excellent computer, verbal and written communication, as well as demonstrated organizational skills. Experience working with a ticketing system/software like Audience View.
Certificates/Credentials/Licenses
NA
Computer Skills
Microsoft Office, and experience working with a ticket system (i.e. Audience View)
Supervisory Responsibilities
No
Required operation of university owned vehicles
No
Does this position require direct animal or patient contact?
No
Physical Demands
None
Working Conditions
Irregular Hours
Open Date
11/13/2023
Close Date
Special Instructions to Applicants
Diversity and Inclusion Statement
Diversity, Equity, and Inclusion
As one of the nation's largest Jesuit, Catholic universities, Loyola University Chicago fosters a transformative cultural experience that honors . We are committed to not only recruiting, but also retaining a diverse, mission driven workforce and enabling a culture of inclusiveness in an environment that values service excellence, stewardship, personal well-being, and professional development for all of our employees. Loyola University Chicago supports its staff and faculty with a wide array of affordable, comprehensive and competitive centered on health and wellness, financial security, equity, and work-life balance. We actively seek those who wish to join our faculty, staff, and students in a community of diverse opinions, perspectives, and backgrounds supporting our Jesuit mission and striving toward the same goal of being persons for and with others.
Quick Link for Posting
Loyola University Chicago is an Equal Opportunity / Affirmative Action employer with a strong commitment to hiring for our mission and diversifying our faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion (except where religion is a bona fide occupational qualification for the job), national origin, sex, age, disability, marital status, sexual orientation, gender identity, protected veteran status or any other factor protected by law.
Loyola University Chicago is an Equal Opportunity Employer.
