TECHNOLOGY COORDINATOR

at Loyola University Of Chicago in Chicago, Illinois, United States

Job Description

Position Details

Position Details
Job Title 
 CTS TECHNOLOGY COORDINATOR
Position Number 
 8100473
Job Category 
 University Staff
Job Type 
 Full-Time
FLSA Status 
 Exempt
Campus 
 Rogers Park-Lake Shore Campus
Department Name 
 ACADEMIC & OPERATIONAL SUPPORT
Location Code 
 ITS-ACADEMIC & OPS SUPPORT (07120A)
Is this split and/or fully grant funded?  
 No
Duties and Responsibilities 
 Classroom Technology Support (CTS) is responsible for supporting classroom and learning spaces across Loyola's campuses including usage questions and physical device troubleshooting. The current work modality within Information Technology Services is a hybrid work environment with on-campus and remote components. The remote component is defined by the manager and as appropriate for the position.

Primary responsibilities include the following:

Perform troubleshooting, maintenance, and basic repairs of classrooms, learning spaces, and large venue areas
Monitors and supports the operation of video and audio conferencing systems.
Recommends replacement and upgrades to equipment and software as necessary.
Investigate equipment and work with vendors to develop technology recommendations and specifications for the University.
Monitors and tracks classroom technology assets.
Provides classroom technology training to technicians, student employees, and other University departments responsible for academic technology.
Provides technical support for digital signage server, clients, and displays.
Responds to users' anxiety with calmness, sensitivity and respect, remaining focused on resolving user needs.
Serves as a resource and consultant to the University community regarding classroom technology information as it relates to an academic setting.
In collaboration with the Classroom Technology Manager, writes documentation for technology that is used in the classrooms, learning spaces, and large venue areas.
Provide support on other technology needs for the Loyola community as needed.
Conduct all interactions with colleagues, end-users, and vendors courteously and respectfully.
Flexible schedule required for evening and weekend support as needed.
Performs other duties as required.
Minimum Education and/or Work Experience 
 Bachelor's degree in business, digital media, computer science or related field and at least two years of directly relevant experience.
Qualifications 
 Education/Experience:
* Demonstrate a personal commitment to a high-performance environment.
* Actively seek ways to apply technology to university projects and processes that potentially are enabled by technology.

Language Ability:
* Excellent and persuasive communication (oral, written, presentation), interpersonal and consultative skills to work effectively with external customers and providers, and internal clients at all levels of the University.
* Core consulting skills such as business writing and presenting, and analytic comparisons.
* Ability to read, analyze, and interpret general business processes, technical procedures, and user documentation.
* Ability to develop and write reports, business correspondence, and procedure documentation.
* Able to communicate technical ideas and concepts to non-technical audiences.

Computation Ability:
* Strong analytical and problem solving skills.
* Ability to understand and apply concepts such as resource utilization, work effort, percent to complete and project health.

Reasoning Ability:
* Must be detail oriented, results focused, possess effective written and verbal communication skills, and be able to support change management initiatives.
* Synthesizes complex or diverse information; Generates creative solutions; Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in both group and individual problem solving situations.
* Looks for ways to improve and promote quality; Responds promptly to client needs; Solicits client feedback to improve service; Responds to requests for service and assistance.
* Ability to be flexible and adaptable to changing environments and business situations.
* Proactively manages change through existing change management processes, and project risks through early identification, negotiation and/or escalation when required.
* Evaluate technology problems and create manageable... For full info follow application link.

Loyola University Chicago is an Equal Opportunity / Affirmative Action employer with a strong commitment to hiring for our mission and diversifying our faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion (except where religion is a bona fide occupational qualification for the job), national origin, sex, age, disability, marital status, sexual orientation, gender identity, protected veteran status or any other factor protected by law.

Loyola University Chicago is an Equal Opportunity Employer.