IT Helpdesk Technician

at United Community Bancorp, LLC in Auburn, Illinois, United States

Job Description

IT Helpdesk Technician - Auburn, IL
Auburn, IL

United Community Bank is seeking at IT Technician to join our helpdesk team. The ideal candidate will have the drive to grow into a Network or Systems Administrator. This individual will work from our Auburn, IL location and will be responsible for end user computing support with additional support for our Systems Administrators. This includes receiving, prioritizing, documenting and actively resolving end user help requests. Problem resolution may involve the use of approved diagnostic and help tools, as well as require that the individual give hands-on help at the desktop level.
Roles and Responsibilities:
Evaluate urgency of issues. Select and take appropriate steps toward resolution or escalation
Assists in installing hardware and peripheral components such as monitors, keyboards, printers and scanners on users' premises
Assists in loading appropriate software packages - such as operating systems, networking components and office applications
Provide telephone, in-person and online support to end-users
Keep all assigned non-ticket tasks up to date along with the resolution dates for each task
Assist with imaging and building workstations and laptops
Assist with patching user machines and servers
Assist with Active Directory user changes, maintenance and general housekeeping
Assist with support for audio/visual equipment in conference and training rooms
Assist with printer maintenance and troubleshooting, this may include print server and print queues
Assist with the development of all end user Desktop FAQ's and "How to articles"
Escalate network/technical issues to IT Helpdesk Manager, and provide sufficient information to maintain continuity to assist with troubleshooting and problem resolution
Assist with providing proactive communication and notification to users of pending or upcoming problems, outages, or other service issues
Adhere to department and bank policies and procedures
Complete all training requirements as assigned
Perform other duties as assigned
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Computer Requirements
Proficiency in Microsoft Office (Word, Excel, Access, and Power Point).
Experience with computer hardware (preferably in an enterprise environment)
Working knowledge of Windows and MAC OS operating systems
Networking knowledge is a plus
Education/Experience Requirements
Associate's degree or Vocational Training in Computer Science/MIS from an accredited program or equivalent experience preferred
Additional Requirements
Strong attention to detail
Strong time management and organizational skills
Ability to practice discretion and handle confidential information in a professional manner
Professional demeanor and the ability to maintain positive relationships with coworkers
Strong professional integrity in compliance with company policy, and ethical and legal standards
Ability to perform duties independently with limited direct supervision
Ability to independently establish priorities and meet deadlines
Problem Solving/Analysis skills
Ability to interpret and follow written and verbal directions
Ability to communicate effectively with customers and coworkers
Ability to work efficiently both with a team and individually
General knowledge of bank procedures as they apply to other departments
Working knowledge of mobile device technologies and OS
Attendance Requirements
Employees are expected to report to work as scheduled, on time and prepared to start work. Employees are expected to remain at work for their entire work schedule. Late arrival, early departure or other absences from scheduled hours should be avoided.
Certificates, licenses, or registrations:
None Required
Working Conditions:
This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical requirements:
Ability to sit for up to eight hours
Requires walking, bending, stooping, standing, climbing, kneeling or crouching as necessary
Requires the ability to hear, speak and/or signal people
Ability to frequently talk on the phone to assist end users
Effectively... For full info follow application link.

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at United Community Bancorp will be based on merit, qualification, and abilities.  United Community Bancorp does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other actual or perceived characteristic protected by law.