at Nikon in Chicago, Illinois, United States
Job Description
OVERALL RESPONSIBILITY: Responsible for the training of core microscopy, Imaging and Confocal products and applications. Be the primary source for advanced training, application support and knowledge for the sales representatives in your territory. Keep up to date on advances in hardware, software, applications and new technology. Provide feedback to the product teams for future product development. Be able to solve customer’s application issues and provide this information back to the entire team. Contribute to boosting the level of all Advanced BioSystems Application core team members on Imaging and Confocal applications. The employee spends significant amounts of time traveling and working in research laboratories at universities, hospitals, Biotech and other related biomedical institutions and facilities.KEY AREAS OF RESPONSIBILITY: Serve as the first line of technical and applications support for our sales team Aid the sales team in supporting technical and application support for our illustrious customers. Deliver trainings, courses and lectures as part of The Nikon Training Program Support sales staff learning through the facilitation of hands-on training and learning activities Author training course materials Develop eLearning content for Nikon’s online Learning Management System (LMS) Assist with the creation of a training curriculum to cover the full range of Nikon products and applications Conduct High Tech customer training workshops in advanced techniques and applications Establish ongoing relationships with key customers Maintain an understanding of competitive products and solutions and share insight on how to complete against them with Nikon offerings Serve as a technical expert for; customer demonstrations, during customer installations and for customer trainings Act as a liaison between the sales team, service team and software support teams for troubleshooting customer problems and system performance Develop materials that support the successful usage, demonstration, setup and operation of Nikon products Support Nikon’s involvement in Courses and Workshops at venues such as MBL (Marine Biological Labs) and CSHL (Cold Spring Harbor Labs).ANCILLARY RESPONSIBILITIES: Attend regional and national trade shows and workshops, Sales training and Instruments Company National Sales Meetings. Learn and apply the Nikon Instruments Inc. Sales Approach (NIISA) and integrate our sales strategy into product and technical trainings Assist with the support of global training activities and initiatives Report on Key Events, Product Issues, Lost Orders, Business Trends, and Emerging Applications, All other duties as assignedNikon is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Nikon’s Department of Human Resources at (631) 547-4254 or at careers.us@nikon.com.
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