Client Support Specialist

at Aston Carter in Palos Park, Illinois, United States

Job Description

Seeking candidates with strong experience in customer relationship building seeking an opportunity to grow with a great company

Description:

- As an on-site workforce member, the Client Service Representative will be responsible for delivering reliable and efficient services to our customers.

- Managing inbound and outbound client communication over email, chat, phone and in-person

- Work with accounts to schedule appointments, process payments and problem-solve technical issues

- Leave a positive first impression and establish trusted relationships with new and existing clients

- Deliver consistent and timely follow-up in response to client requests and issues

- Proactively problem-solve when faced with new or unique client requests

- Assist with documenting day-to-day processes and improvements

- Collaborate with cross-functional team members in Sales, Marketing, brokers insurance, claims etc.,

- Proactively resolve invoice and payment discrepancies

- Provide support for internal and external audits, invoices, and overdue payments

- Maintain Accounts Receivable by servicing client accounts

Top Skills Details:

Data entry,Microsoft,Insurance,Troubleshooting,Microsoft office,Support,Administrative support

Additional Skills & Qualifications:

- High school diploma or equivalent

- Experience in customer service or a related field

- Excellent communication and interpersonal skills

- Ability to multitask and work under pressure

- A respectful and professional demeanor when dealing with customers

- Strong problem-solving and critical-thinking skills

- Willingness to learn insurance policies and regulations

- Proficiency in Microsoft Office Suite

Experience Level:

Intermediate Level

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

+ Hiring diverse talent

+ Maintaining an inclusive environment through persistent self-reflection

+ Building a culture of care, engagement, and recognition with clear outcomes

+ Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.