at Chubb in Chicago, Illinois, United States
Job Description
JOB DESCRIPTION
Combined Insurance, a Chubb Company, is seeking a Claim Adjudication Manager to join our fast-paced, high energy, and growing company. For nearly 100 years in the insurance industry, our company has been passionate about serving our customers and providing them peace of mind and protection when they need it the most. Come build your career here, along with other positive, hard-working, talented professionals-just like you!
Job Summary:
Lead all key operating functions of a Claim Adjudication unit. Ensure that claims submitted are processed timely and accurately to meet all service and quality standards. This includes monitoring and managing Adjuster workload, productivity, and accuracy and taking appropriate actions to mitigate any problems or issues that arise. The role also provides vision and leadership for the development and implementation of various claim initiatives to improve and enhance the capabilities and performance of the adjudication team and the service experience for our customers.
Responsibilities:
- Manage all aspects of claim activities, together with peers, to ensure achievement of departmental goals
- Monitor, track and drive service, quality performance and productivity through metrics.
- Provide strategic leadership in the development, execution, and monitoring of claims adjudication policies, procedures, and initiatives that align with corporate goals and strategies
- Take a leadership role in assisting with the implementation of continuous improvement activities/projects for operational processes to increase efficiencies, enhance quality, reduce costs, standardize systems, and/or add value for both internal and external clients
- Provide coaching and support to staff as needed to ensure quality and performance standards are consistently met
- Promote a culture of high performance and continuous improvement that values learning and a commitment to quality
- Collaborate with other departments within the company to resolve issues relevant to effective claim administration
- Responsible for the preparation of various monthly, quarterly, and annual reports
- Select, develop and retain talent
- Identify training needs or opportunities and coordinate with trainers to address needs
- Projects and duties as assigned
Competencies:
- Problem Solving: Takes an organized and logical approach to thinking through problems and complex issues. Simplifies complexity by breaking down issues into manageable parts. Looks beyond the obvious to get at root causes. Develops insight into problems, issues and situation.
- Continuous Learning: Demonstrates a desire and capacity to expand expertise, develop new skills and grow professionally. Seeks and takes ownership of opportunities to learn, acquire new knowledge and deepen technical expertise. Takes advantage of formal and informal developmental opportunities. Takes on challenging work assignments that lead to professional growth
- Initiative: Willingly does more than is required or expected in the job. Meets objectives on time with minimal supervision. Eager and willing to go the extra mile in terms of time and effort. Is self-motivated and seizes opportunities to make a difference.
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Adaptability: Ability to re-direct personal efforts in response to changing circumstances. Is receptive to new ideas and new ways of doing things. Effectively prioritizes according to competing demands and shifting objectives. Can navigate through uncertainty...
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
