at Rivian Automotive, LLC in Chicago, Illinois, United States
Job Description
About Rivian
Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
Role Summary
The Field Service Technician will be responsible for overdelivering on the internal and external customer experience at our service locations. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. If you're able to think quickly on your feet, have a go-getter attitude, possess great communication skills, and have a passion for adventure, then we want you on the team. You will be working with our internal partners every day to assist with service needs and coordinate with our Service, Vehicle and Delivery Operations, and Field Service Engineer teams. This role will require a dynamic and resourceful leader with excellent oral and written communications skills, who will foster cross functional interaction and champion a culture of continuous improvement to support Service teams and customers within a Service center. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset. Experience in automotive, process standardization, continuous improvement, and managing escalations is a plus.
Responsibilities
Set up and Launch upcoming Service Centers
Assist service center management team in the day-to-day operations
Diagnose and repair moderate to complex electrical and mechanical vehicle issues
Support cross functional teams and assist with pre-production vehicle builds
Improve efficiency in service procedures without compromising quality and safety of the repair
Follow Rivian repair procedures with efficiency without compromising quality and safety
Perform installations and inspections on vehicles
Support campaigns and containment initiatives
Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment
Provide service support to the field to support the Service organization
Demonstrates high-level administrative experience using Microsoft Office tools
Maintain high quality work and efficiency while working with little supervision
Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment
Provide service support to the field to support the Service organization
Ability to perform duties and communicate with a high level of professionalism, in a customer-facing environment
Support, Train, Coach, and Mentor other technicians as assigned
Additional plant support, including travel, may be required depending on business needs
Ability to properly document repairs completed and in process
This role may transition from remote to on-site and require in-person work, on- site at the service center should one be opened within 90 miles or 2 hours of the employee's assigned remote work location
Qualifications
Automotive Technology/Technician Degree or equivalent experience
10 or more years of automotive experience
3 or more years of EV experience
Supervisory experience required
Experience using a variety of test tools including a PICO-scope, HERMES, Python code editor tool, & breakout box
Experience in bumper-to-bumper diagnosis and repair
OEM Certified Master Technician is a plus
OEM Specific Technician Training is a plus Strong Mechanical and Electrical diagnostics
Experience in Continuous Improvement Process
experience, including high voltage systems
Strong written and communications skills
Strong organizational skills with attention to detail
Has worked as a shop foreman, team leader,... For full info follow application link.
Equal Opportnity
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at accessibility@rivian.com.
