at Chestnut Health Systems in Granite City, Illinois, United States
Job Description
Overview:
Chestnut Health Systems is seeking a dedicated individual to join us as a Community Support Specialist. In this role, you will play a vital part in providing support and advocacy to individuals accessing mental health services. We are looking for someone who is committed to promoting the recovery model of treatment, maintaining positive community relationships, and upholding our standards of customer service excellence.
Duties and Responsibilities:
- Complete all required data entry and paperwork in accordance with program and agency policies, ensuring timely submission.
- Provide consumer-driven services identified in treatment/recovery/safety plans, maintaining productivity standards.
- Promote the recovery model of treatment, including trauma-informed care, by empowering consumers and utilizing recovery language in documentation.
- Facilitate referrals, linkages, and advocacy to community resources, including hospitals, aid agencies, court systems, and more.
- Foster positive interactions within Chestnut and the community to uphold the program's reputation.
- Attend meetings, participate in program development activities, and provide support to team members as necessary.
- Provide services in the most natural consumer environment when appropriate.
- Uphold Chestnut’s standards for customer service excellence in all interactions.
- Maintain confidentiality of organizational information gained during job responsibilities.
- Perform other duties as assigned or negotiated with the supervisor.
