at Kimberly-Clark USA, LLC in Chicago, Illinois, United States
Job Description
Associate Director - Digital Products
Job Description
Youre not the person who will settle for just any role. Neither are we. Because were out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, youll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, youll help us deliver better care for billions of people around the world. It starts with YOU.
The Digital Product Leader will develop, implement, and lead the strategy for Kimberly-Clark North America (KCNA) digital products, includingbrand.com, by identifying the role of different products in delivering exceptional cross-brand consumer experience maps to optimize journeys across Kimberly-Clark (KC) owned channels and determining content, technology, and measurement requirements. This role will work closely with the Insights & Analytics team to align existing brand experience journey maps with cross-brand consumer journeys, enabling the prioritization of impactful moments. This role will ensure the delivery of content and experiences that balance local market needs and Enterprise Technology Strategy, while also ensuring compliance with privacy regulations.
In addition, the position includes managing an active product backlog, developing a framework to measure the business impact of digital products, and driving the adoption of this framework within the organization. This role will influence cross-functional partners to establish a measurement ecosystem for active performance management and tracking of site/app experiences and will partner with the Media Data & Audience Strategy leader to optimize the products for seamless 1PD acquisition.
In this role:
- Create and embed an enterprise K-C US cross product connections strategy to provide world class consumer experiences within and across K-C owned digital products ( including brand.com).
- Define and quantify cross brand consumer experience maps to productize journeys across KC Owned channels using the power of content and technology.
- Drive alignment between existing brand experience journey maps and cross brand consumer journeys to enable prioritization of moments that matter in partnership with our Insights & Analytics team. Define distinctly meaningful & ownable consumer experiences in those moments, with inputs from brand teams & agency partners.
- Lead KCNA digital products ( including brand.com) strategy defining the role of different products in delivering the prioritized consumers experiences & identifying the content, technology & measurement requirements.
- Enable delivery of content and experiences, balancing local market needs with Enterprise Technology Strategy. Drive compliance with appropriate privacy regulations.
- Manage an active product backlog, that is prioritized based on robust criteria. Socialize the backlog & business value to secure endorsement from Senior Leaders.
- Develop framework to measure the business impact of digital products & drive adoption of the same within business. Operationalize tracking against the same with support from Insights & Analytics team.
- Lead brand website strategy & execution. Drive ongoing optimization based on CX audits & tracking appropriate performance indicators.
- Collaborate with Insights &...
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
