at Wintrust Financial Corporation in Rosemont, Illinois, United States
Job Description
Wintrust is a financial holding company with approximately $50 billion assets under management and traded on the NASDAQ:WTFC. Built on the "HAVE IT ALL" model, Wintrust offers sophisticated technology and resources of a large bank while focusing on providing service-based community banking to each and every customer. Wintrust operates fifteen community bank subsidiaries with over 170 banking locations in the greater Chicago and southern Wisconsin market areas. Additionally, Wintrust operates various non-bank business units including commercial and life insurance premium financing, short-term accounts receivable financing, out-sourced administrative services, mortgage origination and purchase, wealth management services and qualified intermediary services for tax-deferred exchanges.
Why join us?
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An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 10 years) and Employee Recommended award by the Globe & Mail (past 6 years).
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Competitive pay and discretionary or incentive bonus eligible.
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Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few
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Promote from within culture.
Why join this team?
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Hybrid Work Schedule Split your time working remotely and at our Corporate Headquarters in Rosemont, IL.
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We foster an inclusive environment for an individual to grow and work independently.
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Opportunity to interact with management level, experienced professionals - higher visibility.
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Wintrust has a great compliance culture that comes from the top.
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Gain experience and further your career by joining a growing organization.
Position Summary
The Senior Compliance Specialist/Complaints Team Lead helps lead our centralized complaints team and is responsible for investigating, providing compliance guidance, and coordinating the response and resolution to customer complaints relating to Wintrusts family of community banks. Our goal is to ensure that customers receive a prompt and transparent response to their concerns (customer service excellence) while understanding that issue identification and resolution (compliance risk) is essential for an effective Complaint Management Program. This position resides within our Fair & Responsible Banking Department, which has oversight of our Complaint Management Program.
What Youll Do
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Serve as a leader within the centralized complaints team, ensuring procedures are up to date, providing on-the-job training on procedures, systems, compliance risk and banking operations to other team members as well as reviewing work completed by team to ensure it is conducted timely, accurately, and in accordance with procedures.
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Lead implementation of enterprise-wide efficiencies in complaint management program and act as Compliance Lead for the enterprise issue management process for Retail Banking issues that are identified through complaints.
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Work proactively with business lines and partners to investigate retail bank complaints, identify risk, and work complaints to a complete resolution in a timely manner, including escalation of issues as needed. (As a senior member of the team, you will be expected to handle more complex complaints, including complaints involving UDAAP or fair lending risk.)
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Maintain professional and collaborative communication with management across 15 community banks to ensure support for resolutions, consistency of approach, and smooth cross-department...
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
