at Oracle in Springfield, Illinois, United States
Job Description
Job Description
Do you want to advance your career with the world’s first cloud company? Since 1998, Oracle NetSuite has been on a mission to deliver an agile, unified application suite that gives leaders a complete view into their business. Our team is growing, and we’re looking for people like you to help us make a global impact.
As the leading cloud business system, NetSuite includes financials, inventory management, HR, professional services automation, commerce, and more. Tens of thousands of customers all over the world trust NetSuite to give their businesses the visibility, agility, and control needed to make data-informed decisions quickly.
NetSuite is a place where you can build your career and have fun while doing so! We’re invested in our people, our customers, and the community. As part of Oracle, our benefits are second to none. Joining our passionate team means that you’re ready to take your career to the next level. With priceless learning opportunities, strong support, incredible innovation, and volunteer opportunities, NetSuite is committed to creating a workplace where everyone feels empowered and set up for success.
Job Description
The Advanced Customer Support team of Oracle NetSuite Professional Services is seeking a senior-level consultant, ideally with High-Tech, Services, or General Business vertical market expertise. This direct-hire position can be home-office based in most major US and Canadian cities and requires moderate travel.
Oracle NetSuite is reinventing the engagement model for our growing installed base of valued Customers. Specifically, the Advanced Customer Support (ACS) offering has been created to provide an umbrella subscription service — our first-ever qualifying as cloud annual recurring revenue (ARR) — that provides functional and technical ERP sustainment to drive continuous NetSuite improvement and value. Our team primarily fulfills the critical initial months of the service backstopped by our industry-leading methodology. With well over one thousand Customers already under management and the accelerated enrollment of new Customers, we are adding significant headcount in North America to meet demand. If you have a passion for helping Customers unlock the potential of their NetSuite investment and in joining a dynamic, fast-paced and highly strategic team, we would like to hear from you!
As part of the Advanced Customer Support Architect Team, this role provides technology leadership, oversight, and guidance in full life cycle implementation of large-scale NetSuite, including services targeted to ensure post-go-live services to ensure ongoing success of NetSuite solutions with a focus on stability, performance, and scalability.
Responsibilities include:
+ Participate in the identification and documentation of customers’ NetSuite requirements using our proprietary methodology
+ Participate in driving the approach to remediate gaps, and consensus with the Customer
+ Use strategic design decisions while building solution and architectural recommendations
+ Work with customers to remediate highest priority challenges
+ Lead customers and partners through the proper use of NetSuite leading practices ensuring these are factored into designs for standard and customized features
+ Gain and exhibit subject-matter expertise, thought leadership, working with the Product organization to ensure new product feature changes and capabilities are understood and adopted by customers and partners.
+ Architect solutions for complex business requirements, which may include configuration and/or integration and/or technical components, in partnership with our dedicated Technical Services team
+ Define detailed functional requirements for automations, integrations, and data migrations
+ Work with our technical team to design and unit test automations and integrations
+ Perform quality reviews of work developed by other team members
+ Continue to increase product knowledge and pursue relevant certifications
Required Experience:
+ 10 Years working experience with minimum of 7 years of functional consulting & solution architecture experience
+ Strong NetSuite ERP Financials solution implementation and/or administration experience - competing ERP offerings may be considered
+ Full life cycle ERP implementation experience
+ Developing end-to-end business process flows
+ Experience working with customers in defining and optimizing Order to Cash processes
+ Leading and managing business and functional design workshops with clients
+ Ability to be self-directed, multi-task, and lead others with minimal supervision
+ Adept at getting hands-on with technology and communicating concepts effectively at various levels within a customer’s and/or partner’s organization
+ Passion for driving Customer satisfaction
+ Undergraduate degree or equivalent experience
Must demonstrate:
+ Working experience in implementation of integration, data migration and customization work streams
+ Working experience in implementation life cycle activities (SIT, UAT, …)
+ Working experience with cut over and launch activities
+ Working experience in triaging issues and risks associated with business and functional requirements
+ Strong analytical skills
+ Good communication (written and verbal) and presentation skills
+ To be self-directed and motivated
+ Leading team members with minimal supervision
Experience in the following are assets:
+ Experience with global or large solution integrators
+ Experience with SaaS/Cloud architectures
+ Release management and/or Agile scrum master
+ Functional Certification with NetSuite or other ERP systems
Travel
+ Up to 20%, as appropriate
\#LI-JH7
\#JH204277
Career Level – IC4
Responsibilities
Analyzes business needs to help ensure Oracle solution meets the customer’s objectives by combining industry best practices, product knowledge, and eye for business. Exercises judgment and business acumen in selecting methods and techniques to deliver functional and technical solutions on non-routine and very complex aspects of applications and technology installations. Provides direction and mentoring to project teams, and effectively influences customer leadership on key decisions. Supports the business development efforts by pursuing new opportunities and extensions. Collaborates with the consulting sales team by providing domain expertise. Resolves complex customer issues by recommending and implementing solutions. Demonstrates expertise in multiple business processes across two or more product families or ability to architect and design technology solutions encompassing multiple products and make decisions based on impact across the stack.
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
Canada: Hiring Range from $88,100 to $192,000 CAD per annum
US: Hiring Range: from $88,500 to $199,500 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and depend
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