Asset Protection Agent - ASSET011241

at GOODWILL INDS-SE WI & METRO CHICAGO in Chicago, Illinois, United States

Job Description

The Asset Protection Agent is responsible for assuring compliance of organizational policies and procedures, safeguarding company assets, and advancing company mission and objectives as directed by retail management. Supports loss prevention training initiatives to enhance employee and customer satisfaction.

PRINCIPAL DUTIES:

1. Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments. Follows through on learning, skill building, and practice necessary to adapt to change.
2. Problem Solving: General supervision, with work regularly reviewed by manager or senior coworker. Uses technical skills and knowledge to manage day-to-day tasks.
3. Technical Skill: Practical, working knowledge of tasks, responsibilities, policies and procedures. Able to learn and apply new concepts.
4. Community Engagement: Serves as an ambassador for Goodwill in the wider community. Participates in volunteer opportunities as schedule and interest permit.
5. Take an active role in identifying loss and take appropriate action to deter such loss.
6. Serve as support to management in dealing with aggressive customers, or any workplace violence issues.
7. Conduct safety audits and communicate hazards to management. Work with management teams to ensure a safe workplace.
8. Obtain accurate information and maintain efficient record keeping.
9. Recover assets and/or make safe apprehensions.
10. Assist in internal investigations at the direction of the Area Asset Protection Manager.
11. Audit compliance to store AP Standards (maintain a safe work environment, employee shop policy enforcement, equipment troubleshooting and repairs, physical security, etc.).
a. Conduct a monthly AP Agent audit at home location.
12. Ability to analyze and solve problems on an external basis.
13. Conduct sites visits at stores and communicate all opportunities to management.
14. Conduct job duties while still maintaining a minimal departmental hours per apprehension standard.
15. Responsible for other duties/responsibilities as assigned.

REQUIREMENTS:

1. 2 years of college education or experience equivalency, with a focus on Criminal Justice or related field.
2. Ability to travel to all stores within Goodwill SEW and work a varied schedule week to week with flexible hours.
3. Valid driver's license required.

CORE COMPETENCIES:

1. Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service. Internalize customer feedback, and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.
2. Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles. Behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating. Challenge stereotyping or offensive comments.
3. Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications. Listens with interest to what others have to say.
4. Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities. Monitors how well an approach is working to see if a change is needed, recognizing cues that suggest a change in approach or behavior is needed.
5. Drives Results: Demonstrates a strong drive to achieve...

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity