at Convergint Technologies LLC in Schaumburg, Illinois, United States
Job Description
Description
Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Coordinator to join our amazing culture. In this role, you will provide administrative support to our Automation field colleagues and customers (CTC250). As a service Coordinator, you are a part of a dynamic team that allows you to grow as Convergint grows.
Looking for to be designated for automation solutions; service call tracking, working with teams to ensure automation calls are properly routed, formation of weekly discussions to open communication between AE's, Vendors, Ops mgrs., and project management.
For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.
Who You Are
You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Service Coordinator.
You will be designated for automation solutions; service call tracking, working with teams to ensure automation calls are properly routed, formation of continuous discussions to open communication between territory service coordinators, Ops mgrs., and project management.
Who We Are
With 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.
What you'll do with "Our Training and Your Experience"
Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
Handles incoming customer calls including service dispatching, tracking and scheduling of calls, call status tracking and call changes, entering new sites, modifying existing sites and handling all general inquiries as required. May provide support and backup for other areas of the business.
Creates and dispatches work orders in iCare and SalesForce as required for scheduling of planned maintenance and service.
Attends weekly planning sessions, conducts weekly service paperwork reconciliation and performs weekly time sheet data entry.
Completes Service Agreement work orders as required.
Monitors and follows up on subcontractor pricing; processes and approves invoicing.
Administers the check in/checkout process of Technicians in accordance with company safety policy and advises Supervisors of any missing/late Technicians.
Accurately and promptly enters work order purchase orders into Spectrum and processes orders.
Updates, populates, maintains and develops customer service binders to maximize customer service and satisfaction.
Procures Parts/Materials for service work orders.
Provides Service Quotes to customers with the assistance of the Service Supervisor.
Schedules and follows up on all monthly maintenance customer accounts. This includes ensuring timely communication with contract customers, key customers and subcontractors. Meets monthly to discuss expiring contracts and reviews upcoming PM visits.
Establishes and maintains a customer satisfaction follow up and call back procedure and provides senior management with appropriate feedback. Assists with customer satisfaction surveys.
Accurately and on a timely basis, administers Spectrum maintenance, including adding new sites, adding flags and modifying customer site changes.
Provides Specialists with badging and access to customer sites. Ensures that the Specialists have completed all customer specific training. Maintains a log for badging access and training.
Provides... For full info follow application link.
Convergint Technologies is an Equal Opportunity Employer who is committed to workforce diversity. Minorities/Females/Disabled/Veterans are encouraged to apply. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. We offer a smoke-free and drug-free workplace.
Employment is contingent upon successful completion of background investigation and pre-employment drug screen.
All applications and resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted for an inverview.
