at Walmart in Springfield, Illinois, United States
Job Description
This position is responsible for the operation of a department. An individual in this position will be expected to perform additional job related
responsibilities and duties as assigned and/or necessary.
Essential Functions
An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.
Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy;
and applying these in executing business processes and practices.
Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other
business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and
recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
Serves as a potential deterrent to criminal activity by maintaining a highly visible presence at entrance; observing customer and associate behavior;
deactivating security tags; checking receipts on large un-bagged high value items; resolving alarm activations; and thanking customers as they exit
the facility.
Maintains area of responsibility in accordance with Company policies and procedures by properly handling claims and returns; arranging and
organizing merchandise/supplies; identifying shrink and damages; and ensuring a safe work environment.
Monitors activities and store standards within the store that relate to safety, and basic customer traffic flow by maintaining safety standards to ensure
a safe and clean environment; and responding to assistance requests from customers and associates.
Assists with securing and safeguarding the assets of the Facility and property by observing and communicating suspicious activity; assisting with
investigations; maintaining paperwork, logs, and other required documentation; appropriately executing emergency response procedures'; and
ensuring security and safety practices are in place and adhered to.
Provides customer service at facility exits by maintaining the overall appearance of the exit area; straightening merchandise in the area; placing carts
in storage area; distributing approved marketing or promotional materials; staying up-to-date on appropriate responses to emergency codes.
Identifies possible shrink activities and associated risks by proactively monitoring the front-end store area. Uses personal judgment to make informed
and effective decisions regarding the appropriate course of action to take when encountering situations where illegal activity or behavior may be
present.
Influences the behavior of others by using respectful communciation and resolving conflict in an assertive yet tactful manner. Uses personal
persuasion to effectively handle tense situations or interactions with others.
Leadership Expectations
An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position.
Judgment:Make Effective Choices : Uses policies, procedures, and/or guides to make good choices. Uses data and facts in order to make day-to-day
decisions and involves others as needed. Recognizes what might be a problem and informs those who can correct it.
Planning and Improvement:Plan for and Improve Work : Accepts responsibility and meets expectations for own work. Identifies steps needed in order
to carry out work as required.
Influence and Communicate:Share Information : Listens to others and asks questions to learn about what is needed. Communicates the right
information to associates and leaders when they need it. Communicates in a respectful and professional manner.
Execution and Results:Get Results : Makes sure work is done correctly. Works on top priorities first. Makes a consistent effort to get results. Meets
deadlines. Takes action in order to solve problems so work can be completed in a timely manner.
Ethics and Compliance:Perform to Ethical Standards : Follows company policies and procedures (for example, the Ten Foot Rule). Shows integrity
and ethical behavior in all work situations. Reports ethical and compliance issues promptly.
Customer/Member Centered: Serve the Customer/Member:Shows care and concern when serving our customers/members. Asks questions in order
to understand customer/member needs. Uses policies and information in order to exceed customer/member expectations. Finds and uses the right
resources (people, products, tools, technology) at the right time in order to resolve customer/member requests.
Adaptability: Adapt:Adapts to changing work demands. Stays focused on own work when faced with change or difficulties. Stays open to and learns
from assignments and feedback. Learns and adapts to digital systems, strategies, and processes using different digital tools to complete essential job
function.
