at Deloitte in Chicago, Illinois, United States
Job Description
Do you have a passion for providing an exceptional customer experience? Do you enjoy leading and collaborating with a team in a fast-paced and high-energy environment while fostering their learning and development? Do you enjoy engaging others, solving problems, and thriving in a hospitality, customer-centric environment? If so, this position could be the perfect fit for you!
Work you’ll do.
As a Hospitality Supervisor, you lead a team of professionals focused on providing an array of services that support our Deloitte professionals, clients, and guests with their in-office experience. Services range from space management (work and meeting spaces) to event planning, catering, day of meeting logistics (set-up, clean-up, a/v support, guest greeting/directing), and other services that support the daily work environment.
As a supervisor at Deloitte your responsibilities will include:
+ Effectively managing day-to-day operations for hospitality services to ensure compliance with established policies, procedures, and service agreements
+ Leading and developing your team to ensure proactive high levels of customer service, responsiveness, accuracy, service quality, communication, and professionalism.
+ Adding value through the analysis of department procedures, delivery of service, software, a/v equipment, and other departmental-related systems, to increase efficiencies, and ensure performance and customer satisfaction. You will also assess results and recommend process improvements, where applicable
+ Managing and fostering relationships with customers, teams, vendors, and other key stakeholders through effective communications, collaboration, and engagement with the purpose of delivering a “best in class” experience
The team
At Deloitte, the internal operations team provides a full range of hospitality and business services. We help our Deloitte professionals with daily office support needs, meeting and event planning and execution, and an array of other services related to office operations and facility management. Our team members work collaboratively and apply their specialized knowledge and skills to think proactively to provide a holistic customer-centric “experience” for our Deloitte professionals, clients, and guests.
Qualifications
Required :+ Minimum of 3 years of related hospitality or office support experience in a corporate, service-oriented, or customer-centric environment leading a team
+ High school diploma
+ Excellent quality-conscious customer service skills, decision-making, conflict resolution, and critical thinking skills
+ Excellent written/verbal communication and interpersonal skills
+ Strong problem-solving and negotiation skills
+ Strong technical skills, including proficiency in Microsoft Office
+ Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
An Ideal Candidate will possess:+ Associate’s/bachelor’s degree
+ Advanced experience in Microsoft Office applications
+ Hospitality/corporate background with a focus on meetings and events
+ Event planning experience
Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.