at The College Board in Springfield, Illinois, United States
Job Description
Operations Coordinator (Assistant Director, Division Operations and Strategic Initiatives)College Board - Operations Division
This is a full-time and remote position.
About the Team
The Operations Division at College Board has a total of 160+ people and is comprised of four different departments that are responsible for all aspects of clean delivery for College Board programs: Assessment Delivery, Customer Engagement, Division Operations and Strategic Initiatives, and Vendor Strategy and Analytics. Our work is driven by the evolving needs of our internal and external customers, and we support them through flexible strategies and quality delivery to effectively support our enterprise-wide goals and priorities and support the customers in our care.
The Division Operations and Strategic Initiatives is a small but mighty team of 6 who lead the implementation of high impact Operations initiatives and strategies that maximize efficiency across the division. Our latest ongoing initiative has been focused on developing integrated systems/processes for working in a best-in-class digital operation delivery model. We work closely with the Senior Vice President of Operations and the Ops Leadership team to consistently evaluate 'where we want to go, and how we plan to get there'. We are responsible for defining and delivering action plans, tools and processes that achieve Operations priorities and goals. We partner with all levels across Operations to drive continuous improvement plans, remove complex impediments and collaborate across other divisions to communicate effectively and ensure optimal results.
About the Opportunity
As our Operations Coordinator (Assistant Director, Division Operations & Strategic Initiatives), you will primarily support the leader of the Operations division in maximizing their effectiveness across multiple verticals, people, and mission-critical initiatives. You will have an eye for anticipating needs, helping leadership and the full team stay focused, and resolving operational and administrative issues before they arise. In addition, you will support key processes to track and monitor critical milestones and goals for the broader portfolio of strategic initiatives. Your outcomes-orientation, bias for action, organizational skills, inquisitiveness, and collaborative spirit will allow you to flourish as a hands-on contributor driving the success and engagement of the division. You will report directly to the Executive Director, Division Operations and Strategic Initiatives.
What you'll do
Administrative Support (70%)
- Manage all aspects and have command of the Senior Vice President's calendar, anticipating scheduling conflicts and working quickly to resolve issues in a swift and efficient manner
- Provide a wide range of administrative and operational support to the Senior Vice President, including all travel arrangements, expense reports, and meeting logistics
- Organize and schedule cross-divisional meetings, ensuring the needs of all stakeholders are met and that every participant has the information needed leading up to and through the event
- Maintain confidentiality and exercise superb judgment in dealing with sensitive information, respond to internal inquiries and/or escalate issues as necessary
- Work cross-functionally with other Executive Assistants to coordinate meetings, events and agendas
Strategic Initiatives Project Management (30%)
- Support the planning, project management and execution of Ops Division monthly, quarterly, and annual division meetings (in-person and virtual)
- Lead the development and delivery of the Operations onboarding experience for new employees including training on key operational processes or procedures
- Coordinate division-wide communications including developing and managing the monthly Ops newsletter
- Establish structures/processes to support, monitor, track progress, and communicate initiative status for the critical details of key deliverables including due date, goals, milestones, task details, and key performance metrics across the full portfolio of strategic initiatives.
About you
You have...
- 2-3 years of administrative experience preferably in project management, people operations, and/or supporting a senior leader in an executive assistant capacity
- Excellent organizational and planning skills, including attention to detail plus accuracy and the ability to effectively handle multiple tasks and/or deliverables simultaneously
- Outstanding oral and written communication skills including proofreading and an ability to curate content for a wide variety of audiences
- Systems and routines that guide your daily operations and help you squeeze efficiency and productivity out of your time
- Strong Microsoft Office skills (Outlook, Excel, PowerPoint, OneNote and Teams) and using Internet applications
- Proven ability to tightly manage calendars, schedule meetings/interviews, and communicate with relevant parties
- You work well under pressure and value and seek out feedback
- A customer service mindset and a strong desire to influence and motivate others
- Strong relationship building skills especially across teams
- You are trustworthy and have excellent judgement
- Willingness and ability to travel approximately once per quarter
- Bachelor's degree and/or background in K-12 education, higher education, or education products is preferred but not required
- You must be authorized to work in the US
About Our Process
- Application review will begin immediately and will continue until the position is filled
- While the hiring process may vary, it generally includes: resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and/or panel interview, and reference checks. This is an approximately 8-week process
About Our Benefits and Compensation
College Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.
The hiring range for a new employee in this position is $40,000 to $80,000. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.
Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.
Your salary is only one part of all that College Board offers, including but not limited to:
- A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and more
- Recognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibility
- A job that matters, a team that cares, and a place to learn, innovate and thrive
- You can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.
