Waiter/Server

at Five Star Senior Living Inc. in Springfield, Illinois, United States

Job Description

Work With Purpose

At Five Star Senior Living, our people are the critical link to those we serve, and it is their vitality, energy, and caring nature that allows us to fulfill our mission of enriching and inspiring the journey of life. In addition to nurturing and advancing the lives of our residents, our team members enjoy meaningful opportunities for personal and professional growth, within a supportive culture centered around advancing their lives, as well.
The Opportunity

Servers are an important part of our community providing service, meals, engagement, and comfort to our residents. In addition to delivering food and meals prepared by the kitchen staff, servers will be a go-to member of the team to build rapport with residents who they will see and visit with each day on the job. Servers are responsible for efficiency and timeliness of meal prep and delivery, while essential to communication regarding the needs of the community and our residents.

What You'll Do

Customer Service
Provide exceptional customer service while engaging with coworkers and residents
Bring a heightened awareness for food allergies and preferences, ensuring each resident receives meals as needed
Deliver meals, food and drinks to residents and their guests with efficiency and professionalism.
Clean and reset areas of the community, within dining areas, food service areas, and within residents' rooms.

Communication
Engage with residents and others in the community with charm, professionalism, respect, and a bright personality.
Maintain a working knowledge of all menu items, preparation, time, ingredients and method of presentation.
Relay messaging from residents to the kitchen about dining needs, food preferences and orders, and special requests.
Use technology, such as a Point of Sale, to provide clear communication between residents and the kitchen.

What You'll Bring

Experience & Education
High School Diploma or equivalent preferred
1-year experience as a server/waiter, or in a similar food service environment
Working knowledge of health and safety policies and procedures

Awareness
Proven ability to recognize tasks and take initiative, especially with safety and sanitation
Compassion for others and a caring nature
Demonstration of a strong desire to provide comfort to guests/residents
We Got You

We see and support the whole you. Because investing in you, and all our team members, is the first step in making a difference in the lives of others.
Comprehensive Medical/Dental/Vision
401k + Match
Competitive PTO
Life, Disability & other supplemental benefits
Professional Development Funds
Wellness Coaching & Personal Support Benefits
Recognition & Reward Programs
Is This You?

Beyond checking off the boxes, we're looking for someone who shares our deep sense of purpose and passion for advancing the lives of others.
Puts People First - You have an authentic connection to our vision of a world in which the quality of life is ageless, and a desire to advance our culture by always respecting and empowering our team members, residents, and families.
Customer Focused - You strive to build and strengthen customer loyalty by delivering exceptional hospitality, thoughtful solutions, and innovative customer attraction and retention strategies.
Results Oriented - You're forward thinking, seeing the big picture as you lead with empathy and drive to exceed results. You firmly believe that the way in which we achieve results is just as important as what we accomplish together.
Drives Operational Excellence - You encourage a mindset of continuous improvement. You respect ideas, collaborate, and empower others to elevate how and what we deliver for our customers and each other.
Embraces Change - You're a change driver! A positive communicator who engages all key stakeholders to help them anticipate and embrace what's next, you're always adjusting the target for continuous improvement.
EEOC

Five Star prohibits discrimination against any applicant or employee with regard to or on the basis of race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions),... For full info follow application link.

EEOC 

Five Star prohibits discrimination against any employee or applicant for employment with regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, genetic information, disability or veteran status. In addition to federal requirements, Five Star complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has communities and/or facilities. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.