Sales Support Specialist

at ConvergeOne in Bloomington, Minnesota, United States

Job Description

Sales Support Specialist
Job Locations

Virtual Office

Position Type 
Regular Full-Time  

Requisition ID 
2024-5890  

Category 
Sales
C1 Company Overview

C1: 1 Contact, 1 Connection, 1 Choice
C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.
So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.

Overview

Summary:
The Sales Support Specialist (SSS) will have the responsibility for strengthening relationships and increasing revenue within ConvergeOne' s existing customer base. Individual must be capable of strategic, solution-based selling, offering our entire portfolio of applications. We are looking for a creative, high energy, driven individual with knowledge of technology and a strong ability to execute desired sales objectives and goals. Ideal candidate must have superb communication and listening skills. Our objective is to develop SSSs that are sharp and determined with a focus on winning, with a commitment to integrity and keeping our client's needs and business goals first and foremost.
#LI-JM1

Responsibilities

Essential Functions
Collaborates with Manager, Sales Support, Sales Directors, Account Executives & Solution Architects to determine strategic sales approaches
Establishes and maintains an ongoing rapport with existing and potential customers
Provides excellent Customer Service by responding to information requests, troubleshooting account issues or order management issues
Completes customer order management, including, working within the CRM system, preparing customer order for placement by providing an accurate package to colleagues utilizing the order checklist, corresponding with AE, Procurement, Project Management and the Customer throughout the sales cycle and delivery process
Maximizes deal profitability by leveraging OEM programs and promotions
Uses manufacturer tools to secure and maintain deal registration and/or special pricing
SSS will provide joint effort with AE and Regional Renewal Manager to follow the T-Minus schedule and keep the CRM Contract Renewal Dashboard up-to-date
SSS will send SO/SOW/any other customer facing docs to AE for review
Ensures if AE is out of pocket, SSS can assist with sending out information to customer per AE request but keeping AE main point of contact with customer
Ensures order accuracy and orders are in line with ConvergeOne best practices; margin percentages, discounts and integrity using ConvergOne's boking policy
Keeps well informed on industry changes, participates where possible in organizations directly involved with our prime markets, and continually works to improve sales knowledge
Keeps current on company policies, procedures, and objectives, clarifying them with Director when and if questions arise, and is always prepared to accurately discuss these policies to our customers
Additional Specific Duties and Responsibilities
Operates during end of month, end of quarter, end of year for ConvergeOne's strategic manufacturers as needed to ensure all orders are processed promptly
Backs up and assists other POD or regional team members when order queue is high or as needed for PTO coverage
Attends internal and external training classes to ensure technical expertise on products and solutions and order process continues to grow
Works with Director on task forces and internal projects as requested and when appropriate.
Looks for process improvements and brings those ideas forward as appropriate to their manager

Qualifications

Required Qualifications
Bachelor's degree or equivalent in a business-related subject
1 - 3 years sales/business experience
Excellent communication and organizational skills
Proficient with Microsoft Office Suites
Ability to work in a fast paced, high volume, challenging environment.
Exceptional listening, verbal, and written communication skills
Self-motivated, with high energy, operates with urgency.
Ability to work independently and part of a team.
Ability to absorb technical information and execute.
Strong problem identification and resolution skills
Proficient in in 3rd party manufacturer tools, business processes and sales engagement models
Additional Information

C1 BENEFITS

* 401(k) Plan (35% match per dollar up to 10%)
* Medical Coverage (3 plan options, no network - all providers are covered, includes comprehensive member advocacy; & Kaiser CA plan... For full info follow application link.

EOE of Minorities/Females/Vets/Disability