Principal Associate, Content Designer - CB.XD, Fra

at Capital One in Chicago, Illinois, United States

Job Description

Locations: VA - Richmond, United States of America, Richmond, Virginia

Principal Associate, Content Designer - CB.XD, Fraud & Disputes

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

We are currently seeking a Content Designer to join our Fraud & Disputes design team. We are passionate about advocating for user needs and delivering innovative, world-class products that redefine our customers day-to-day financial activities.

The focus of the Fraud & Disputes design team is to help customers through difficult situations with their credit card and purchases. We aim to help customers prevent, predict, and detect unwanted activity on their account. If something does go wrong, we build experiences across channels to guide our customers and agents through the right solution to get customers back on track. Our goals are in service of delivering excellent customer experiences while driving value for our business.

The Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.What You'll Do:
You'll be asked to handle a variety of responsibilities, including:

Collaboration & Connection

Collaborate with teammates from product, tech and design to uncover customer and business needs

Co-create intuitive and engaging solutions from concept to launch

Translate complex ideas into understandable concepts that evolve and enhance the product experience

Advocate for the customer through human-centered design methods, ensuring our products speak their language and meet their needs

Champion approaches grounded in research and analysis, and always represent the perspective of content design

Participate in design reviews and critiques, and help all designers strengthen their skills in content design

Effectively explain and advocate for your design decisions with an audience of product partners and other stakeholders

Develop and share tools and frameworks with your local design team, plus the broader content design community and Design organization

Discovery & Delivery

Work with the research team to understand customer needs and mindsets and define what information is needed throughout the user experience

Frame problems, share insights and design new methodologies/practices to serve customer needs

Facilitate and participate in workshops with various stakeholders

Guide and coach others through co-writing content for our website, mobile app and other touchpoints

Ensure all content is clear, consistent, inclusive and easy to understand

Meet compliance requirements while also upholding our plain language and content standards

Develop and share tools and frameworks with your local design team, plus the broader content design community and Design organization

Help contribute to our internal design system and other guidelines and best practices

QualificationsBasic... For full info follow application link.

Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace. 

All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.