at Marsh & McLennan Cos in Schaumburg, Illinois, United States
Job Description
About Marsh McLennan Agency MidwestMarsh McLennan Agency's Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace, attracting and retaining its insurance talent by rewarding expertise and investing in career development. Colleagues enjoy an award-winning culture that fosters a highly productive and results-driven working environment.
The Senior Risk Transfer Consultant is a client focused champion of risk management who uses his or her wealth of knowledge to promote and improve our clients' risk transfer practices. He or she works diligently to obtain, analyze, and monitor certificates of insurance while achieving a desirable compliance rate for our clients. The Senior Risk Transfer Consultant needs to be a self-starting, task oriented and a driven person. He or she directly works towards achieving the company's vision of Minimizing Risk Maximizing Health, by reducing insurance liability for our clients from the third parties they are doing business with.
Third Party Risk Transfer Management
- Obtains, analyzes and monitors certificates of insurance from our clients' third-party entities
- Notifies clients and third-party entities of certificate status and expiration of policies
- Provides client with various compliance reports
- Leads monthly/quarterly review meetings with clients
- Oversees all processes and procedures for client programs including guidance and tools to clients on processes and procedures
- Identifies potential issues and escalate to supervisor/manager
- Primary point of contact in communications with client, third parties and coworkers telephonically and by e-mail
- Reviews Certificates of Insurance for compliance with insurance requirements
- Validates types of coverage, limits, policy terms, endorsement forms and other required language
- Maintains working knowledge of Risk Transfer Coordinator responsibilities
- Full ownership of the client renewal process with service agreement
- Works with Producer and/or Account Executives, service team and other internal departments to plan, execute and track customized service strategy for each client, designed to create measurable value and efficiencies in their businesses
- Builds personalized client relationships through demonstrated ownership of the service plan and multiple channels of communication such as phone, email and in-person meetings
- Oversees the accuracy and display of information in certificate tracking software; consults with and enacts client decisions on access to portal by their staff
- Leverages insurance knowledge and communication skills to explain certificate requirements, coverage terms and other items to clients as needed
- Works with internal departments to ensure cohesiveness and timeliness of service execution, and creates report of service plan execution through commitment report
- Takes an enterprise-wide approach to client service by collaborating with other service teams to create a cohesive client service experience
- Manages time effectively to prioritize workload, client service requests and service parameters on business processes
- Assist with new client onboarding tasks as outlined on the checklist, including platform set up and service plan.
- Consistently follows workflows and appropriately engages internal resources such as process support team, procedure manuals and reporting tools to ensure efficiency and accuracy of execution
- Accurately maintains complete client files including the clear documentation of account detail in agency management systems and certificate tracking software including account information, attachments, and correspondence
- Achieves desired levels of data completeness and process integrity by consistently meeting activity timelines, quality metrics and goals
- Leads ongoing scheduled meetings with service team to discuss accounts, service needs, service platform, etc.
- Trains, guides and mentors Risk Transfer team and other peers
- Communicates effectively with Risk Transfer team and provides timely and complete information to allow them to establish positive client relationships and efficiently manage their processes and workload
- Develops successful and effective working relationships with service team members, managers, and members of other departments
Required
- Upon hire, Producers License for Fire/Casualty or Life/Health, as appropriate
- Proficient in Microsoft Office Suite
- Home office work area and high-speed internet capability
- Previous Property and Casualty experience
- AINS Designation
A Great Place to Work. A Great Place to Perk.
Recognized for workplace culture by the likes of Fortune Magazine, The Chicago Tribune and more, our colleagues enjoy an environment that fosters creativity as well as individual and organizational growth. A small sampling of the benefits our colleagues enjoy include:
- Medical, dental, vision, 401K benefits and more
- The flexibility to work at home or an office
- A paid day off to volunteer and company-organized volunteer events
- Up to $1,000 per year in matching charitable donations
- Up to $750 per year in wellness rewards
- A company-wide mentality that you can never appreciate your co-workers too much
MMA Midwest has created an award-winning culture largely due to meeting our colleagues where they are, celebrating their differences and building an inclusive environment. We challenge ourselves to create a workplace where our colleagues feel not only welcomed, but feel they belong; where we not only embrace diverse perspectives and opinions but seek them out; and where we ask not how a colleague fits our culture, but what they add to it.
