at AdventHealth in Bolingbrook, Illinois, United States
Job Description
All the benefits and perks you need for you and your family:
- Benefits from Day One
- Paid Days Off from Day One
- Student Loan Repayment Program
- Career Development
- Whole Person Wellbeing Resources
- Mental Health Resources and Support
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full Time
The role you’ll contribute:
This position is responsible for supporting IT Support Technician issues. This position provides accurate and timely support services for end user devices. This position is responsible to install and troubleshoot all end-user hardware, software and peripherals. This position is responsible for being the direct interface to the customer on behalf of other technical teams. May need to provide remote PC support and troubleshooting. Assists with evaluations and recommendations of vendor packages, and implements approved software. In this position you will need to be able to lift minimum of 20 lbs and also be able to crawl under desk or other spaces in order to hook up equipment. This is an hourly position which requires taking on-call and is essential to the job role.
The value you’ll bring to the team:
· Install desktop hardware and software, including desktops, laptops, printers, scanners, PDAs, operating systems, and standard applications. This includes installation and relocation of devices, as required
· Follow AIT standards for devices and software, as approved and directed by the AIT Senior Leadership; report any non-standard installations of software or hardware.
· Work with networking and server staff, as required, to provide proper end-user connectivity to the network, servers, and applications/systems.
· Troubleshoot and perform preventive maintenance on any authorized AdventHealth Systems devices as requested by user.
· Enter and update Helpdesk tickets required to monitor and track all work done in IT Support Technician support area. Follow and maintain necessary procedural documentation.
· Contributes to maintaining inventory and spare hardware, and related inventory records. Assists with site walk-through and audits, to ensure accurate equipment and compliance
· Provide image builds and/or modifications to Senior, Lead or manager of IT Support Technician for validation.
· Provide detailed descriptions within help desk tickets. Must include troubleshooting steps taken. Technicians may not transfer tickets to other teams without the specific steps taken to resolve the issue and the results
· Completes assigned tasks and projects within the scheduled deadlines.
· Helps fellow IT Support Technicians, to improve teamwork, knowledge, and customer service. Take appropriate direction from Senior/Lead IT Support Technician member and/or Manager.
· Work closely with inventory and purchasing processes to support needed projects.
· Recognize roadblocks and escalate to Senior, Lead or manager of IT Support Technician for problem resolution.
· Meet the standard SLA for incident and request.
· Setup, troubleshoot and support audio and video conferences with multiple locations.
· Demonstrates a clear understanding of the responsibility matrix of the AdventHealth System Information Services Solution Center and local facility
Qualifications
The expertise and experiences you’ll need to succeed :
KNOWLEDGE AND SKILLS REQUIRED :
· Internet Browsers
· Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Skype, Office 365 Suite)
· All Current Microsoft Desktop Operating Systems
· Familiarity with Windows Active Directory & SCCM
· Familiarity with Mobile Devices
· Familiarity with Web conferencing solutions (WebEx, GoTo Meeting)
· Solves technical issues with minimal supervision
· Demonstrates effective trouble shooting and problem solving skills.
· Understanding and maintaining of Active Directory, GPOs, workstation management software as is relates to users, workstations and printers.
KNOWLEDGE AND SKILLS PREFERRED:
· Healthcare
· Enterprise exposure
EDUCATION AND EXPERIENCE REQUIRED :
· High School diploma or equivalent.
· 1-2 years’ experience in the desktop environment, troubleshooting and maintaining computer systems in a corporate environment. Ability to learn systems with little or no documentation. Continuous learning of new systems, business processes, and concepts are a must.
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.
Category: Information Systems
Organization: AdventHealth Information Technology
Schedule: Full-time
Shift: 1 – Day
Req ID: 24011290
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.
