at UL, LLC in Northbrook, Illinois, United States
Job Description
+ Organize and coordinate assigned client account work in a timely and profitable manner.
+ Collaborate and coordinate with Operations, Support Services, Quality Assurance, Sales, Business Development and other affiliated stakeholders to ensure that clients experience superior service.
+ Prepare client proposals, report specifications, technical information, etc.
+ Provide technical consulting services to clients directly and/or through coordination with internal technical team.
+ Follow up on inquiry calls; respond to specific client inquiries promptly and professionally.
+ Participate in trade shows and technical conferences when necessary.
+ Work with business support to bill clients in a timely, concise, and profitable manner.
+ Provide technical support to in house employees as required.
+ Maintain up to date knowledge of procedures, client requirements, and technical subject matter and utilize that knowledge to provide superior service and manage programs.
+ Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
+ The salary range for this position is $51300 minimum budgeted by team – $60000 midpoint of the salary range and is based upon years of experience that is commensurate with the level of the position. All employees at UL Solutions are eligible for annual bonus compensation. The target for this position is 10% of the base salary.
+ This is a Hybrid role with expectation to be in the office 3 days a week.
#LI-MB1
#LI-Hybrid
General degree or equivalent, plus generally one year of directly related experience.+ Fresh University degree is also considered.
+ Familiarity with industry associations, technical committees, industry best practice which would add value for client program management.
+ Working knowledge of Word, Excel, Internet, Access, e-mail and other company Software programs (i.e., LIMS, Advantage, etc.).
+ Demonstrated written, oral and interpersonal skills with the ability to effectively communicate with all levels of in-house staff and clients.
+ Must be able to identify problems and offer workable solutions.
+ Mission: For UL, corporate and social responsibility isn’t new. Making the world a safer, more secure and sustainable place has been our business model for the last 130 years and is deeply engrained in everything we do.
+ People: Ask any UL employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL. We’re able to deliver the best because we employ the best.
+ Diversity & inclusion: UL is committed to celebrating acceptance, equity and inclusion of all people. We believe our diverse views when combined bring a greater representation of the world and a better representation of our customers.
+ Interesting Work: Every day is different for us here as we eagerly anticipate the next innovation that our customers’ create. We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.
+ Grow & Achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles. The salary range for this role is $53,000 – $60,000 and is based upon years of experience that is commensurate with the level of the position. All employees at UL Solutions are eligible for annual bonus compensation. The target for this position is 5% of the base salary offered. Employees are eligible for health benefits such as medical, dental and vision; wellness benefits such as mental & financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country, for the relevant position level. We also provide employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours). Internal applicants with questions related to the Total Rewards for this position should submit a ticket via askHR for more insights.
Working at UL is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal.
UL LLC has been and will continue to be an equal opportunity employer. To assure full implementation of this equal employment policy, we will take steps to assure that:
Persons are recruited, hired, assigned and promoted without regard to race, color, age, sex or gender, sexual orientation, gender identity, gender expression, transgender status, religion, creed, national origin, ethnicity, citizenship, ancestry, disability, genetic information, military or veteran status, pregnancy, marital or familial status, or any other protected category under applicable law.
