Customer Service Specialist - Gainesville, VA

at Aston Carter in Joliet, Illinois, United States

Job Description

Aston Carter’s Client, a leading fleet management and vehicle relocation company, is seeking Customer Support and Administrative Specialist to assist with the driver dispatch, vehicle assessment, order documentation, and internal communication between their departments!

Schedule: Monday – Friday

Hours: 8:00AM-5:00PM

Location: Joliet, IL

Essential Functions:

+ Manage execution of customer orders

+ Timely coordinate and schedule pickup and delivery of customer vehicles while ensuring customer instructions are precisely followed

+ Transporting vehicle into secure lot when Drivers drop them off

+ Transporting vehicle out of lot and having them staged for Drivers to pickup

+ Assess vehicle condition and document accordingly

+ Communicate timely by email, telephone and CRM with internal staff, ICs and pickup and delivery contacts, escalating issues to management as appropriate

+ Promptly update comments and data regularly into the system at the completion of each phone call and email

+ Manage the metrics of the storage vehicle facility location daily using VIN and order verifications

+ Checking vehicles in and out of the facility

+ Reviewing vehicles and noting damage & issues

+ Moving vehicle in and out of lot

The Ideal Candidate Has:

+ 6+ months experience with scheduling and coordination

+ Comfortability operating in a fast-pace

+ Experience using Excel Spreadsheets for tracking data

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

+ Hiring diverse talent

+ Maintaining an inclusive environment through persistent self-reflection

+ Building a culture of care, engagement, and recognition with clear outcomes

+ Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.