at YMCA of Metro Chicago in Crystal Lake, Illinois, United States
Job Description
Description
Make a Difference in your Community - the Sage YMCA is hiring a full-time School Aged Program Manager!
The School Aged Program Manager is responsible for managing the daily operations of all school aged and youth enrichment programs and summer day camp. As a School Aged Program Manager, you will provide operational leadership to day camp programming, school-aged programming, and youth enrichment programs. This role is accountable to ensure that there is high-quality programming to meet the community needs and goals for program enrollment, quality, member experience, and budget. This includes enhancing the member/participant experience and member retention, delivering on program enrollment goals, and ensuring a safe environment for all members, participants and staff. The School Aged Program Manager provides leadership and supervision that drives team engagement, performance and development.
Salary range for this position starts at $40,000 per year with full-time benefits and opportunities to grow within the organization.
Our staff is the Y's greatest asset. Our teams provide valuable skills, knowledge, and passion that is essential to the contribution and positive impact in our communities, which is why we offer Y employees numerous perks and benefits, including:
Comprehensive benefits package for eligible employees
Opportunity for eligible employees to participate in the Y's retirement fund
Be part of a team that is passionate about building and sustaining an inclusive and equitable environment for all staff, volunteers, and members
Do meaningful work and contribute to the advancement of the YMCA vision by meeting the needs of the people in our communities
Complimentary Family YMCA membership and an employee discount on select programs
Career advancement opportunities - grow your career at the Y!
Scope of Responsibilities
Member and Program Experience
Increases member/participant connection and commitment to YMCA programs and ensures the member/participant experience is consistent, integrated and aligned to YMCA goals for member experience, engagement and retention.
Addresses members' and prospective members' inquiries. Adapts and creates tools and processes to enhance member experience.
Monitors program registration goals to understand trends and identify means for development. Adapts and customizes program portfolio to meet community needs.
Collaborates with peers and leaders in and outside the Y to promote programs in the community through multiple channels. Participates in special events and activities at the center and within the community.
Coordinates with membership/contact center to ensure all collections, refunds and other transactions are completed accurately and timely.
Participates in direct service as needed to facilitate program operations.
Collaborates with other teams within center on membership and programming to ensure a high-quality member experience.
Team Management
Identifies, manages and motivates a high-performing team that accomplishes program objectives.
Establishes, monitors and evaluates team goals and performance standards. Coaches, trains and develops team members to optimize performance and enhance member experience.
Coaches and mentors staff to support them in delivering safe, engaging and well-organized program services. Completes formal staff evaluations for performance reviews and provides coaching and intervention as necessary.
Hires, onboards and trains new staff and provides ongoing trainings in accordance with training designs. Facilitates all-staff meetings and in-services. Responsible for ensuring staff are compliant with required trainings and certifications.
Manages time and attendance for current staff, ensuring that time is accurately recorded in the HRIS system.
Recruits and trains volunteers, where appropriate, to meet the needs of the programs.
Program Management
Manages program budget, including forecasting revenue, managing program margins and expenses, to meet financial targets. Monitors and reports on program financial performance.
Oversees maintenance of program guides, customer management system and online registration site to market programs to members and the community.
Follows YMCA standards for supervised departments.
Works to keep facilities safe, clean and inviting by adhering to association standards. Promotes the value of keeping the center welcoming and safe with staff.
Identifies, escalates and rectifies potential risks that could threaten the safety, health or well-being of members, participants or employees.
Supports the YMCA's mission and center operations as needed.
Minimum and Preferred Requirements:
Bachelor's Degree or equivalent in Recreation Management, Education, or related field
1 to 3 years or more experience in youth and family... For full info follow application link.
We are proud to be an EEO/AA employer M/F/D/V. Employment is subject to a background check.
